CN - Accounts Receivable Collections Specialist (KAR)

MSC Industrial Direct Co.,Inc.; Mississauga; On-site; CAD 54,000 - 66,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an Accounts Receivable Collections Specialist in Mississauga, Ontario. You will manage daily cash application, process cheques, credit cards, and EFTs, and follow up on unapplied cash and credits to resolve discrepancies with customer payments.

Ideal candidates have 2–4 years in full cycle AR, bilingual English and French, and strong MS Office and ERP experience. Join a team focused on accuracy and customer service.

Qualifications

• Two to four years of full cycle, high volume Accounts Receivable experience including some collections experience.
• Fluent in French in written and verbal forms.
• Proficient in Microsoft Office, Word, Power Point, and Outlook.
• Excellent verbal and written communication in English and French.

Responsibilities

• Reviews, validates, and applies customers' cheques and payments.
• Process incoming payments into our ERP system.
• Contact customers to resolve unapplied cash/credits and write-offs as needed.
• Request refunds for overpayments or open credits per policy.
• Reconcile accounts to ensure accurate postings.
• Monitor accounts for non-payment and irregularities.
• Assist in collecting past-due balances as required.
• Build relationships with internal and external customers to support sales.
• Understand various billing methods as they relate to cash application.
• Perform credit reference checks for new/existing customers.
• Prepare letters and reports related to past due/ write-offs.

Skills

Fluent in French

English & French communication

Customer relations

Problem solving

Education

High School Diploma or equivalent

College diploma preferred

Tools

Microsoft Office

ERP system

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Employment Type :Full Time

Job Category :Accounting/Finance

Work Location :Mississauga, Ontario

State or Province :Ontario (CA-ON)

Potential Work Location :Mississauga, Ontario or Quebec office in Point-Claire (Seeking Bilingual Candidates - English & French)

BRIEF POSITION SUMMARY:

The Accounts Receivable Collections Specialist (KAR) is responsible for daily cash application processes, cheques, credit cards and electronic fund transfers; and resolving discrepancies with payments from customers, follow up phone calls to resolve unapplied cash, unapplied credits, and disallowed deductions. Recommend credit limit for new account and recommend changes for existing ones. Complete month end reconciliations. Work with all areas within Finance Customer Service and Sales organizations.

DUTIES and RESPONSIBILITIES:

• Reviews, validates, and applies customers' cheques and payments.
• Process incoming payments into our ERP system.
• Initiate phone contact with our customers to resolve unapplied cash, unapplied credits and disallowed deductions on the customer's accounts. Follow up with write in correspondence when required.
• Request customer refunds for overpayments or open credit on customer's account within the company policy.
• Reconcile customer's accounts receivable to ensure that all payments are accounted for and properly posted.
• Monitor customer accounts details for non-payment, delayed payment, and irregularities.
• Assists in the collection of past due accounts as required.
• Build strong relationships with both our external and internal customers to ensure a positive working relationship that will support our sales objective.
• Understand our various billing methods per the customer's requirements as it relates to cash application process.
• Conduct credit reference checks for customers to ensure proper credit limits and approvals.
• Prepare letters, past due account reports, reports of write-off accounts, and payment arrangements as required.
• Participation in special projects and performs additional duties as required and/or assigned.

*INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• High School Diploma or the equivalent required
• College diploma preferred
• Two to four years of full cycle, high volume Accounts Receivable experience including some collections experience.

SKILLS:

• Must be fluent in French in both written and verbal forms.
• Proficient in Microsoft Office, Word, Power Point, and Outlook required.
• Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs.
• Ability to troubleshoot and problem solve.
• Excellent verbal and written communication and interpersonal skills in both English and French.

OTHER REQUIREMENTS:

• None.

Compensation starting at $54,000 - $65,560 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national or ethnic origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

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