Commercial Insurance CSR

Impact Recruitment; Markham; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

3 weeks' vacation

6 personal days

Comprehensive medical and dental insurance

Commission on new Friends & Family business

Job summary

A leading recruitment agency is seeking a Commercial Insurance Customer Service Representative in Markham, Canada. In this hybrid role, you will manage a book of clients across various industries and optimize insurance coverage. Requires a RIBO License and 2-3 years of experience in commercial insurance servicing. The position offers a competitive salary between $65,000 and $75,000, and benefits including vacation and medical insurance. Join a dynamic team dedicated to providing top-tier service.

Qualifications

• RIBO License is a must.
• 2-3 years' minimum experience in commercial insurance servicing.
• Ability to manage multiple accounts efficiently and accurately.

Responsibilities

• Manage and retain a book of commercial insurance clients.
• Work with markets to optimize coverage options.
• Cross-sell products and identify business growth opportunities.

Skills

Strong communication

Problem-solving

Interpersonal skills

Attention to detail

Tools

EPIC

Job description

Elevate Your Career as a Commercial InsuranceCustomer Service Representative! Join a dynamic team where your client relationship skills and insurance expertise can truly shine. As a Commercial CSR, you'll play a pivotal role in managing a growing book of business across diverse sectors including construction, manufacturing, and more. This hybrid position offers the perfect blend of in-office training and flexible remote work, allowing you to balance professional growth with work‑life harmony. Be part of a collaborative team dedicated to providing top‑tier service and innovative solutions to clients and markets alike.

Responsibilities

• Manage and retain a gradually assigned book of commercial insurance clients across various industries such as construction, contractors, manufacturing, and more.
• Work with markets and remarket policies to optimize coverage options for clients.
• Cross‑sell applicable products and identify opportunities for new business growth.
• Coordinate and book insurance policies including CGL, commercial auto, E&O, and related coverages.
• Develop and maintain strong relationships with clients, brokers, and internal teams.
• Support the team during peak seasons, including increased volume during holidays.

Qualifications and Requirements

• RIBO License is a must
• 2‑3 years' minimum experience in commercial insurance servicing
• Strong communication, problem‑solving, and interpersonal skills
• Ability to manage multiple accounts efficiently and accurately
• Knowledge of commercial insurance coverages such as general liability, auto, and E&O
• Strong understanding of insurer guidelines, industry trends, etc.
• EPIC experience is a huge plus!
• Attention to detail with a focus on providing excellent client service.

Benefits & Perks

• Competitive annual salary of$65,000 to $75,000
• 3 weeks' vacation and 6 personal days
• Hybrid flexibility after probation period
• Comprehensive medical and dental insurance coverage
• Commission on new Friends & Family business
• Engaging training and onboarding process to set you up for success.
• Work in a supportive environment with a focus on professional development and team collaboration.

If you're passionate about delivering exceptional commercial insurance service and want to grow within a vibrant team, now is the perfect time to step forward. Apply today and make a difference where it truly matters!

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.