Commercial Account Manager

DGA Careers; Salaberry-de-Valleyfield; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Hybrid work model

35-hour workweek

Group insurance 40-60%

3 weeks vacation

Career advancement

Office in Salaberry-de-Valleyfield

Job summary

DGA Careers is assisting a Salaberry-de-Valleyfield-based independent Property & Casualty brokerage. We seek a Commercial Lines Account Manager to service and manage a portfolio of commercial clients in collaboration with a Producing Broker.

You will handle renewals, policy changes, issuance, and billing while maintaining excellent client relationships and ensuring high-quality service. A strong emphasis on customer service and teamwork drives daily activities.

Qualifications

• AMF licence in Commercial Lines Property & Casualty Insurance.
• Minimum 3 years of Commercial Lines insurance experience.
• Strong risk analysis and negotiation skills.
• Excellent attention to detail and a high level of accuracy.
• Strong organizational skills and the ability to manage multiple files simultaneously.
• Comfortable with technology and navigating multiple software systems and dual monitors.
• A reliable home internet connection.
• Quick learner who adapts easily to new tools and processes.
• A genuine passion for customer service and teamwork.

Responsibilities

• Servicing and administering a portfolio of commercial clients.
• Analyze risks and identify insurance solutions to meet client needs.
• Negotiate with carriers for best terms and coverage.
• Monitor renewals and timelines.
• Support clients through the claims process and follow up.
• Prepare and review client documentation and proposals.
• Issue, change and cancel policies per procedures.
• Manage client accounts and billing follow-up.
• Collaborate with Brokers, carriers and stakeholders.
• Maintain strong client relationships and provide professional service.

Skills

3 years Commercial Lines experience

Risk analysis

Negotiation

Attention to detail

Organizational skills

Tech-savviness with multiple software

Dual monitors

Reliable home internet

Learning agility

Customer service & teamwork

Education

AMF licence in Commercial Lines Property & Casualty Insurance

Job description

To support its continued growth, our client is looking for a Commercial Lines Account Manager to join its team in Salaberry-de-Valleyfield.

Working closely with a Producing Broker, you will be responsible for servicing and managing a portfolio of commercial clients, including renewals, policy changes, policy issuance and billing.

Our client is an independent Property & Casualty insurance brokerage serving both Personal and Commercial Lines. As the company continues to grow, they are looking for an insurance professional who wants to join a stimulating, collaborative team made up of experienced professionals.

Please note: this is a service-focused position. No sales or prospecting is required.

What We Offer

• Permanent, full-time position;
• Base salary between $65,000 and $85,000 per year, depending on experience;
• Annual bonus based on company performance, approximately $1,000 or more;
• Commercial Lines service position, working directly with a Producing Broker;
• Strong focus on work-life balance;
• 35-hour workweek, Monday to Friday, from 8:30 a.m. to 4:30 p.m.;
• Group insurance with an employer contribution ranging from 40% to 60%, depending on your needs and budget, including life insurance, prescription drugs, salary insurance, disability and dental coverage;
• Benefits available after 3 months or from day one, depending on experience;
• 50% reimbursement of sports and fitness activities, up to $300 per year;
• Virtual telemedicine and Employee & Family Assistance Program;
• Opportunities for career advancement;
• Minimum of 3 weeks of vacation per year, depending on experience;
• Hybrid work model with 3 days per week in the office;
• Full computer equipment provided by the employer;
• Social club, summer and Christmas parties, free coffee and a fun team environment;
• Discounts on personal auto and home insurance;
• Access to all major Canadian insurance carriers;
• 100% independent brokerage, offering both standard and non-standard insurance products;
• An experienced team that will help you develop your Commercial Lines knowledge and expertise.

Your Day-to-Day

Working closely with the Producing Broker on your team, you will be responsible for the day-to-day servicing and administrative and technical management of a portfolio of commercial clients.

Your responsibilities will include:

• Processing, analyzing and following up on client requests;
• Analyzing risks and identifying insurance solutions that best meet each client’s needs;
• Negotiating with insurance carriers to obtain the best possible terms and coverage;
• Monitoring and managing renewals according to established timelines;
• Supporting clients throughout the claims process and ensuring proper follow-up;
• Preparing and reviewing client documentation and insurance proposals;
• Supervising the issuance, changes and cancellations of policies in accordance with established procedures;
• Managing client accounts and billing follow-up;
• Working closely with the Producing Broker, insurance carriers and other stakeholders;
• Maintaining strong client relationships and providing professional and personalized service.

What You Bring

• A valid AMF licence in Commercial Lines Property & Casualty Insurance;
• At least 3 years of Commercial Lines insurance experience;
• Strong risk analysis and negotiation skills;
• Excellent attention to detail and a high level of accuracy;
• Strong organizational skills and the ability to manage multiple files simultaneously;
• Comfortable working with technology and navigating multiple software systems and dual monitors;
• A reliable home internet connection;
• Quick learner who adapts easily to new tools and processes;
• A genuine passion for customer service and teamwork.

A Great Opportunity for a Commercial Insurance Professional Who Prefers Service Over Sales

Do you enjoy Commercial Lines insurance but prefer focusing on client service, account management and relationship building rather than business development?

There is no prospecting and no sales required. You will work closely with a Producing Broker to ensure files are managed efficiently and clients receive an exceptional service experience.

You will also benefit from the support of an experienced team, access to a wide range of insurance carriers and an environment that will allow you to continue developing your Commercial Lines expertise.