COLLECTION AGENT

Triton Environmental Consultants, Ltd.; Sainte-Julie; Hybrid; CAD 60,000 - 80,000; Part time

Benefits offered by this job

Hybrid work

Temporary position with potential for

Job summary

Novatech Group is seeking a Credit and Collections Specialist to monitor customer accounts, optimize cash collections, and support the collection cycle. Working with Sales, Customer Service, and Accounting, you’ll protect the company’s interests while building strong relationships with customers.

This temporary role offers hybrid work (3 days in the office), with potential for permanent employment, and a chance to contribute to continuous improvement projects within a close-knit team that

Qualifications

• 3 to 5 years of experience in collections, credit, or accounts receivable management.
• Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook.
• Experience with an ERP system is considered an asset.

Responsibilities

• Monitor overdue customer accounts and coordinate collection activities.
• Communicate with customers by phone and email to ensure payments are received within established deadlines.
• Maintain rigorous follow-up on payment arrangements and payment commitments.
• Identify, document, and elevate billing disputes or issues to the appropriate stakeholders.
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently.
• Perform account reconciliations and make necessary adjustments.
• Ensure compliance with internal credit and collection policies and procedures.

Job description

Under the supervision of the Director, Credit and Collections, the incumbent is responsible for monitoring customer accounts, optimizing cash collections, and contributing to the overall performance of the collection cycle at Novatech Group. Working closely with internal teams and customers, they help foster long-term business relationships while protecting the company’s interests.

What we offer:

• Temporary position with potential for permanent employment
• Hybrid work opportunities (3 days in the office);
• The chance to get involved in a variety of continuous improvement projects;
• The opportunity to be part of a close-knit team that supports one another;
• A workplace where you can grow and learn;
• A people-centred management approach.

The challenges we have for you:

• Monitor overdue customer accounts and coordinate collection activities;
• Communicate with customers by phone and email to ensure payments are received within established deadlines;
• Maintain rigorous follow-up on payment arrangements and payment commitments;
• Identify, document, and elevate billing disputes or issues to the appropriate stakeholders;
• Collaborate closely with Sales, Customer Service, and Accounting teams to resolve issues efficiently;
• Perform account reconciliations and make necessary adjustments;
• Ensure compliance with internal credit and collection policies and procedures.

Are you recognized for your attention to detail, organisational skills, and ability to handle sensitive situations with diplomacy? This opportunity is for you!

The profile we are looking for:

• 3 to 5 years of experience in collections, credit, or accounts receivable management;
• Strong negotiation, persuasion, and problem‑solving skills;
• Sound judgment, strong attention to detail, and the ability to effectively manage priorities;
• Ability to manage multiple files simultaneously in a fast‑paced environment;
• Excellent communication and collaboration skills;
• Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook;
• Experience with an ERP system is considered an asset.

Bilingualism

English proficiency is required for this position due to frequent written and verbal communications with our teams in Ontario and the United States. Following an assessment of the role, these responsibilities cannot be reassigned to other members of the team.