Collections Specialist

Onyx-Fire Protection Services Inc.; Mississauga; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Family environment

Growth opportunities

Benefits package

Job summary

Onyx-Fire Protection Services Inc., headquartered in Mississauga with branches across Canada, is seeking an experienced Credit and Collections Representative to join our finance team. You will manage collections, resolve discrepancies, and collaborate with internal teams to secure payments on overdue invoices.

The ideal candidate has 3+ years in AR/collections, strong negotiation and Excel skills, and experience with MS Dynamics.

Qualifications

• Minimum 3 years in accounts receivable and collections.
• Proficient with financial software and Excel.
• Strong communication and negotiation abilities.
• Experience with 3rd party customer portals is a plus.
• Leadership skills are an asset.

Responsibilities

• Make collection calls and/or correspondence in a fast-paced, goal-oriented department.
• Contact clients to secure payment on overdue invoices.
• Investigate and resolve payment discrepancies.
• Collaborate with internal teams to resolve outstanding issues.
• Communicate with sales dept regarding customer accounts in a timely manner.
• Provide exceptional customer service addressing client inquiries related to accounts.
• Manage and maintain a computerized accounts receivable system and department records.
• Execute collection strategies to improve cash flow and KPIs.
• Perform other job-related duties as assigned.

Skills

Accounts receivable

Collections

Excel

Communication

Negotiation

Process improvement

Leadership

Third-party portals

Tools

Microsoft Excel

Microsoft Dynamics (Business Central)

Job description

We are committed to excellence and seek an experienced credit and Collections Representative to join our finance team.

Responsibilities:

• The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
• Contact clients to secure payment on overdue invoices
• Investigate and resolve payment discrepancies.
• Collaborate with internal teams to resolve outstanding issues.
• Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
• Provide exceptional customer service in addressing client inquiries related to accounts.
• Manages and maintains a computerized accounts receivable system; manages and maintains department records, reports, and filing systems.
• Execute appropriate collection strategies to improve period-end/monthly cash flow and other Key Performance Indicators (KPI)
• Performs other job-related duties as assigned.

Qualifications:

• Minimum 3 years of experience in accounts receivable and collections
• Proven ability to develop and implement process improvements to reduce collections cycles.
• Strong leadership skills is an asset
• Proficiency in financial software and Microsoft Excel is a must
• Excellent communication and negotiation abilities.
• Commitment to ongoing professional development.
• Knowledge/experience in working with 3rd party customer portals for invoice processing is an asset
• Knowledge of/experience with Microsoft Dynamics (Business Central) platform is an asset

What We Offer:

• A family-oriented and collaborative work environment.
• Room for professional growth within a rapidly expanding company.
• Best in class benefits package.

This posting is for an existing vacancy. We are actively reviewing resumes for this open role.

Why Join Onyx-Fire Protection Services?

We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed.

Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.