Credit and Collections Officer

Sani Marc Inc; Victoriaville; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Group RRSP

Hybrid work arrangement

Dynamic environment

Job summary

Sani Marc Inc is seeking a Credit and Collections Officer to join our finance team in a dynamic manufacturing environment. Reporting to the Finance Director, you will oversee customer credit, AR monitoring, and collections while collaborating with Sales, Customer Service, and Finance to maintain financial health.

The ideal candidate brings 3–5 years of experience, strong English communication, and solid MS Office skills. A hybrid work arrangement is offered to support flexibility and efficiency.

Qualifications

• 3 to 5 years of experience in a similar role.
• Fluency in English; French is an asset.
• Strong knowledge of Microsoft Office applications.
• Excellent communication and organizational skills.
• Detail-oriented and proactive with good listening skills.

Responsibilities

• Analyze customer credit files to set credit limits and reduce bad debt risk.
• Manage collections, including courtesy calls for overdue accounts.
• Resolve payment issues such as unapplied payments and disputed transactions.
• Negotiate payment arrangements per internal policies.
• Collaborate with Sales, Customer Service and Finance teams.
• Review accounts and release on-hold orders as appropriate.
• Respond to customer inquiries about accounts and disputes.
• Follow up on invoice disputes for timely resolution.

Skills

English fluency

MS Office

Communication skills

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Credit and Collections Officer

Job - Permanent Full-time - Agent/Clerk

Headquarter: Siège social -Victoriaville Quebec G6P 7E3

# of positions available: 2

Schedule: Monday to Friday (Day)

Description

Are you looking to join a dynamic team within a manufacturing organization undergoing an exciting transformation? We have the perfect opportunity for you! We are seeking a Credit and Collections Officer who excels at maintaining a healthy customer portfolio.

Reporting to the Finance Director you will play a key role in managing customer credit, monitoring accounts receivable, and collecting outstanding balances. Working closely with the Sales, Customer Service, and Finance teams, you will help maintain the company's financial health while providing professional service to our customers.

Are you known for your attention to detail, analytical mindset, and strong communication skills? Do you stand out for your professional approach, active listening skills, and ability to effectively manage a variety of situations?

Join our team and take on exciting challenges every day while making a meaningful contribution to our success.

Responsibilities

As a Credit and Collections Officer , your responsibilities will include:

• Analyzing customer credit files to determine credit limits and minimize the risk of bad debt;
• Managing collections activities, including making courtesy calls to follow up on overdue accounts;
• Resolving payment-related issues such as unapplied payments, disputed transactions, and missing documentation;
• Negotiating payment arrangements in accordance with internal credit policies and guidelines;
• Working closely with our Sales and Customer Service teams;
• Reviewing customer accounts and taking appropriate action to promptly release orders that are on hold;
• Replying to customer inquiries regarding their accounts;
• Following up on invoice disputes and working toward timely resolution.

Requirements

• 3 to 5 years of experience in a similar role;
• Fluency in English as you will be supporting an English-speaking customer base;
• Proficiency in French is considered an asset;
• Strong knowledge of Microsoft Office applications;
• Curious, proactive, team-oriented, and detail-oriented;
• Strong oral and written communication skills, as most customer interactions are conducted by email or over the phone
• Excellent organizational skills, with the ability to manage multiple tasks simultaneously and effectively prioritize workload.

Note

What Sani Marc Offers You

• A competitive salary;
• Comprehensive and attractive benefits package;
• A Group RRSP;
• A hybrid work arrangement;
• And the promise that no two days will ever be the same!