Bilingual Collections Officer

NCRI; Canada; Remote; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Insurance

Dental coverage

Performance bonuses

Referral bonus

Paid training

Tuition reimbursement

Social activities

Job summary

National Credit Recovery Inc (NCRi) is seeking a bilingual Collections Agent for a remote role in Canada. You will contact clients to notify debts, negotiate payment plans, and document activity to meet targets.

The ideal candidate has 2+ years of third‑party collections experience, an OPC license, and fluent English and French. Proficiency in Excel and Outlook, plus a reliable home office setup, are required for success.

Qualifications

• Bilingual English/French required for calls.
• 2+ years of third-party collections experience.
• OPC license required.
• Strong communication skills in English and French are essential.

Responsibilities

• Establish professional relationships with clients and educate them on best practices.
• Negotiate optimal payment arrangements to resolve debts.
• Maintain professionalism in all interactions and document call activity.
• Contact past-due customers by phone, negotiate payment agreements, and send correspondence.
• Achieve individual collection targets to meet department and company goals.

Skills

Bilingual English/French

3rd party collections experience

Excellent communication skills

Education

OPC license

Tools

Microsoft Excel

Outlook

Job description

Salary Range: $40,000.00 To $55,000.00 Annually

Are you an experienced collections professional looking for a remote opportunity?

NCRi is looking for a bilingual Collection Agent with 2+ years of third-party collections experience and a valid OPC license.

We offer a salary of $40,000–$55,000, performance bonuses, insurance, dental coverage and several additional benefits.

Who Are We?

National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customised solutions to complex customer challenges.

We are seeking a highly motivated, bilingual (English/French) Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as possible.

Why Choose NCRi?

• Competitive base salary with uncapped performance-based commissions
• Comprehensive insurance coverage, incentives, and paid training
• Extraordinary referral bonus program
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
• Continuous opportunities for internal and global growth
• Monthly coaching and ongoing learning & development support
• Philanthropic initiatives and year-round employee engagement

Core Responsibilities (include, but not limited too)

As a Collections Agent, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:

• Establishing professional relationships with clients, educating them on best practices
• Negotiating optimal payment arrangements to resolve customers' bills
• Maintaining a high level of professionalism in all interactions
• Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
• Updating customer account information and documenting call activity details
• Handling objections, excuses, and adhering to regulatory standards and best practices
• Achieving individual collection targets to meet department and company goals

Requirements

• 2 + years of 3 rd party Collections experience in Call Centre environment.
• OPC licensed.
• Excellent oral and written communication skills in English for consistent collection calls
• Fluent in both English and French (for Bilingual position).
• Strong math skills with the ability to perform basic calculations quickly
• Ability to pass a background check
• Solid organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Ability to adapt in a fast-paced environment
• Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.
• Commitment to work-life balance
• Company discounts
• Employee assistance program
• Employee referral bonus
• Health Insurance
• Paid sick leave
• Performance bonuses
• Reimbursement of tuition fees
• Social activities organized by the company

NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process. Start your exciting journey with NCRi today!