Bilingual Collections Specialist

Fuze HR Solutions; Markham; Hybrid; CAD 64,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Employer-supported pension program

Paid time off

Professional development

Tuition support

Wellness programs

Career growth opportunities

Job summary

Fuze HR Solutions in Markham, Ontario is seeking a Bilingual Collections Specialist. You will manage complex delinquent accounts, negotiate settlements, and minimize losses from a hybrid work setting.

The role requires English/French fluency, 3+ years in collections, and strong negotiation skills. Postsecondary degree preferred. Competitive salary and benefits accompany this opportunity.

Qualifications

• Fluency in English and French required (written and spoken).
• 3+ years of relevant collections experience.
• Experience in automotive finance or consumer lending is a plus.
• Post-secondary diploma or degree preferred.
• Strong negotiation, communication and risk assessment skills.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Manage high-risk delinquent accounts and negotiate payment terms.
• Handle high-volume calls to resolve balances and arrange payments.
• Monitor accounts, follow up, and maintain accurate records.
• Assess risk and decide actions to minimize losses.
• Escalate complex issues to management when needed.
• Collaborate with legal, dealerships, and recovery partners.
• Process charge-offs following established procedures.

Skills

Bilingual English/French

Negotiation

Communication

Risk assessment

Independent work

Education

Post-secondary diploma or degree

Tools

Microsoft Office

CRM / account management systems

Job description

Bilingual Collections Specialist

Employment Type: Permanent, Full-Time
Location: Markham, ON
Work Arrangement: Hybrid

Role Overview

Our client is seeking a Bilingual Collections Specialist to join their team. This position will be responsible for managing complex and high-risk customer accounts, resolving delinquent balances, negotiating payment arrangements, and minimizing financial losses.

The successful candidate will bring strong collections, negotiation, and customer service skills, with the ability to handle sensitive account situations while maintaining a professional and customer-focused approach.

Key Responsibilities

• Manage and resolve complex and high-risk delinquent accounts, including repossessions, bankruptcies, consumer proposals, deceased estates, fraud-related matters, and insurance recoveries.
• Handle a high volume of inbound and outbound customer calls to negotiate payment arrangements and resolve outstanding balances.
• Monitor assigned accounts, conduct consistent follow-up, and ensure account information is accurately maintained.
• Assess account risk and recommend appropriate actions to minimize losses and resolve delinquency.
• Maintain detailed and accurate documentation of collection activities within internal systems.
• Utilize collection and skip-tracing tools to support account recovery and delinquency management.
• Collaborate with internal departments and external partners, including legal representatives, dealerships, recovery agents, auctions, and insurance providers.
• Escalate sensitive or complex issues to management when appropriate.
• Support decisions related to repossession and other account recovery actions.
• Follow up on escalated or cancelled insurance claims.
• Process account charge-offs in accordance with established procedures.
• Analyze account information and make recommendations based on risk, account history, and established guidelines.
• Contribute to team objectives, reporting, process improvements, and departmental projects.
• Provide guidance and mentorship to colleagues and support knowledge sharing within the team.
• Assist with additional administrative responsibilities as required.

Qualifications & Experience

• Fluency in both English and French, written and verbal.
• 3+ years of relevant experience
• Experience in automotive finance, consumer lending, leasing, or a similar financial services environment is an asset.
• Post-secondary diploma or degree preferred.
• Strong negotiation, communication, and decision-making skills.
• Excellent problem-solving and analytical abilities, with sound judgment when assessing risk.
• Highly organized with the ability to manage multiple priorities in a high-volume environment.
• Strong attention to detail and accuracy.
• Self-motivated and comfortable working independently.
• Customer-focused with the ability to manage difficult or sensitive conversations professionally.
• Strong teamwork and collaboration skills.
• Proficiency with Microsoft Office and CRM or account management systems.

What’s Offered

• Salary Range: $64,000 – $80,000
• Hybrid work environment
• Competitive compensation and comprehensive benefits
• Employer-supported pension program
• Paid time off and additional time-off benefits
• Professional development and training opportunities
• Tuition or education support
• Wellness and fitness programs
• Collaborative, team-oriented workplace
• Opportunities for career growth and advancement

Contract Info / Information sur le contrat

• Job ID / No. du Poste: 63184224
• Open Positions / Postes Ouverts: 1