Bilingual Collection Specialist

Vaco Recruiter Services; Mississauga; On-site; CAD 39,000 - 41,000; Full time

Job summary

Vaco Recruiter Services in Mississauga is seeking a skilled B2B collections specialist to manage a high-volume receivables portfolio. You will contact customers by phone and email, investigate disputes, and negotiate payment arrangements to reduce past-due balances.

Fluency in English and French is required, and you will collaborate cross-functionally with Billing, Accounts Receivable, Customer Service, Sales, Credit, and Finance teams to keep accurate notes and drive collection metrics.

Qualifications

• Experience managing a high-volume commercial collections portfolio.
• Demonstrated success reducing past-due balances and improving collection metrics.
• Experience researching and resolving invoice disputes, deductions, short payments, and unapplied cash.
• Proficiency with ERP systems; Great Plains is an asset and Microsoft Excel.

Responsibilities

• Manage and collect outstanding B2B accounts receivable balances.
• Contact customers by phone and email regarding overdue invoices and payments.
• Investigate and resolve billing discrepancies and account disputes.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate collection notes and account records.
• Collaborate with Billing, Accounts Receivable and Customer Service teams.
• Monitor aging reports and prioritize collection activities.
• Communicate professionally with customers in both English and French.

Skills

High-volume collections

Analytical skills

Independent worker

Cross-functional collaboration

Tools

Great Plains

Microsoft Excel

Job description

About the Opportunity

• Manage and collect outstanding B2B accounts receivable balances.
• Contact customers by phone and email regarding overdue invoices and payments.
• Investigate and resolve billing discrepancies and account disputes.
• Negotiate payment arrangements and follow up on commitments.
• Maintain accurate collection notes and account records.
• Collaborate with Billing, Accounts Receivable and Customer Service teams.
• Monitor aging reports and prioritize collection activities.
• Communicate professionally with customers in both English and French.

About You

• Experience managing a high-volume commercial collections portfolio. Experience in equipment rental, manufacturing, distribution commercial environments
• Demonstrated success reducing past-due balances and improving collection metrics.
• Experience researching and resolving invoice disputes, deductions, short payments, and unapplied cash.
• Proficiency with ERP systems, Great Plains is an asset and Microsoft Excel.
• Ability to work independently, prioritize workload, and manage competing deadlines.
• Strong analytical skills with the ability to review aging reports and identify collection opportunities.
• Experience working cross-functionally with Sales, Customer Service, Credit, and Finance teams.

Pay Range

$28– $30 /hour

This position for employment is for a current vacancy with Vaco/Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.