Senior Collections Officer

NCRI; Canada; Remote; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive insurance coverage

Paid training

Referral bonus program

Monthly coaching and learning

Growth opportunities

Philanthropic initiatives

Job summary

National Credit Recovery Inc (NCRi) is hiring a Senior Collections Officer to manage communications with clients on outstanding balances and negotiate payment plans. You will build client relationships, document interactions, and drive timely resolutions while upholding regulatory standards and company policies.

The role requires 2+ years in third-party collections, 1+ year in a call center, and hands-on DRS experience.

Qualifications

• 2+ years of third-party collections experience.
• 1+ year of call center experience.
• Hands-on experience with DRS (Delinquency Recovery System).
• Excellent verbal and written communication skills in English and bilingual.
• Strong basic math and attention to detail.
• Ability to pass a background check.
• Strong organizational and time management skills.
• Proficiency in Microsoft Excel and Outlook.
• Ability to work in a fast-paced, target-driven environment.
• Work-from-home readiness with high-speed internet and quiet workspace.

Responsibilities

• Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements.
• Build professional relationships with clients while educating them on payment solutions and best practices.
• Maintain a high level of professionalism and customer service during all interactions.
• Accurately update customer accounts and document call activities and payment agreements.
• Handle objections and difficult conversations while adhering to regulatory standards and company policies.
• Work closely with internal teams to resolve account issues and support collections processes.
• Meet individual collection targets and contribute to overall department performance and company goals.

Skills

Communication skills

Bilingual (English/French)

Time management

Attention to detail

Excel proficiency

Outlook proficiency

Tools

Microsoft Excel

Outlook

DRS (Delinquency Recovery System)

Job description

Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.

Why Choose NCRi

• Competitive base salary with uncapped performance-based commissions
• Comprehensive insurance coverage, incentives, and paid training
• Extraordinary referral bonus program
• Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
• Continuous opportunities for internal and global growth
• Monthly coaching and ongoing learning & development support
• Philanthropic initiatives and year-round employee engagement

Core Responsibilities

As a Senior Collections Officer, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:

• Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
• Build professional relationships with clients while educating them on payment solutions and best practices
• Maintain a high level of professionalism and customer service during all interactions
• Accurately update customer accounts and document call activities and payment agreements
• Handle objections and difficult conversations while adhering to regulatory standards and company policies
• Work closely with internal teams to resolve account issues and support collections processes
• Meet individual collection targets and contribute to overall department performance and company goals

Requirements

• 2+ year of third-party collections experience
• 1+ year of call center experience
• Must have the hands on experience on DRS (Delinquency Recovery System)
• Excellent verbal and written communication skills in English and bilingual
• Strong basic math skills and attention to detail
• Ability to pass a background check
• Strong organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Ability to work in a fast-paced, target-driven environment
• Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.

NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.

Start your exciting journey with NCRi today!