CLO Manager (12-Month Contract)

KPMG Canada; Central Ontario; Remote; CAD 73,000 - 110,000; Full time

Job summary

KPMG Canada is seeking a CLO Manager for a 12-month contract, responsible for managing external resources and ensuring compliance. The role involves advising hiring managers, handling complex cases, and promoting a customer-centric approach. This virtual position requires strong communication, organization, and contract management skills.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.

Responsibilities

• Manage over 1000 external resources per year, including contractors and organizations.
• Handle complex contract revisions, risk assessments, and compliance issues.

Skills

Communication

Organization

Attention to Detail

Education

College or University degree

Tools

MS Office

ServiceNow

Flextrack

Job description

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Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources during the initial setup, while on contract, and when renewing or departing. The role involves managing over 1000 external resources per year, ranging from individual contractors to multi-million dollar organizations. Responsibilities include:

• Applying technical expertise to advise, guide, and support Hiring Managers in engaging external resources.
• Independently working on complex cases, escalations, and requests to ensure effective and timely resolution.
• Handling complex contract revisions, risk assessments, change management, and managing difficult relationships.
• Addressing matters related to classification, conflicts of interest, immigration, taxation, data security, and other compliance issues.
• Partnering with internal subject-matter experts and external service providers.
• Managing high-risk cases involving legislative and regulatory compliance, policies, and guidelines.

The successful candidate will also be responsible for:

• Promoting the CLO’s internal brand through a customer-centric delivery approach.
• Managing cases within KPMG’s vendor management system (Flextrack) as a super-user.
• Training internal clients on system use.
• Gathering and interpreting information related to external resources.
• Conducting due diligence and advising stakeholders.
• Maintaining documentation for reporting and compliance.
• Managing complex and high-risk cases, including contract negotiations and risk assessments.
• Supporting change management initiatives and managing challenging relationships.
• Participating in continuous improvement projects and other duties as assigned.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organization, and ability to manage priorities.
• Strong communication skills in English.
• Proficiency with MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.

This position offers a base salary range of $73,000 to $109,500, with potential bonuses, based on skills, location, and qualifications. KPMG is committed to diversity, inclusion, and providing accommodations during the recruitment process.