CLO Manager (12-Month Contract)

KPMG Canada; Laval; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a CLO Manager for a 12-month contract. The role involves managing external resources, advising hiring managers, and ensuring compliance with legislation. The successful candidate will have a strong background in contract management and stakeholder engagement, with a focus on continuous improvement. This position offers virtual work flexibility with occasional office meetings.

Qualifications

• 5+ years’ experience in contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.

Responsibilities

• Manage all cases within KPMG’s vendor management system as a super-user.
• Negotiate contracts and draft clauses.
• Recommend process improvements and stay current on legislation.

Skills

Attention to detail

Organizational skills

Continuous improvement mindset

Education

College or University degree

Tools

MS Office

Excel

ServiceNow

Flextrack

Job description

Join to apply for the CLO Manager (12-Month Contract) role at KPMG Canada

1 week ago Be among the first 25 applicants

Join to apply for the CLO Manager (12-Month Contract) role at KPMG Canada

Get AI-powered advice on this job and more exclusive features.

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

• Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
• Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location

Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources - during the initial setup, while on contract, and when renewing or departing - for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size - from individual to multi-million dollar organizations). The Contract Manager:

• Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
• Independently works on multifaceted complex cases, escalations, and requests to result in effective and timely resolution.
• With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships;
• On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries; and
• Partnering with internal subject-matter experts such as Legal, Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
• Under the guidance of the Leader of the CLO, works on complex and high-risk cases related to external workforce engagement, including compliance with legislation, policies, and guidelines related to independence, tax, immigration, and data security.

Responsibilities

The successful candidate would be responsible for, but not limited to:

Case Management (Standard)

• Promote the CLO’s internal brand through a customer-centric delivery approach and by exhibiting expertise and trustworthiness.
• Manage all cases within KPMG’s vendor management system (Flextrack) as a super-user.
• Train internal clients on submitting requests and using the system.
• Gather, interpret, and assess information related to external resources.
• Conduct due diligence on resources.
• Educate and advise stakeholders on course of action.
• Maintain contact with stakeholders and document case information.
• Identify complex cases and collaborate with team members.

Complex and High-Risk Cases

• Manage escalations and complex cases, liaising with Subject Matter Experts.
• Negotiate contracts and draft clauses.
• Navigate case complexities related to classification, compliance, and legal considerations.
• Support change management and manage challenging relationships.

Continuous Improvement and Projects

• Recommend process improvements and stay current on legislation and policies.
• Participate or lead projects.

Miscellaneous

• Respond to inquiries and provide reporting and training.
• Handle escalations and contribute to firm objectives.
• Mentor team members as opportunity arises.

Qualifications

• College or University degree in a relevant field.
• 5+ years’ experience in contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organizational skills, and ability to manage priorities.
• Continuous improvement mindset and operational success.
• Proficiency with MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.
• Legal training or experience is an asset.

This position requires fluency in English. The successful candidate will support and collaborate with English-speaking colleagues or stakeholders at KPMG.