CLO Manager (12-Month Contract)

KPMG Canada; Montreal; Remote; CAD 73,000 - 110,000; Full time

Job summary

A leading company is seeking a CLO Manager for a 12-month contract. This role involves managing external resources, advising hiring managers, and ensuring compliance with regulations. The successful candidate will have significant experience in contract management and a strong customer-centric approach. This position offers the flexibility of virtual work with occasional in-office meetings.

Qualifications

• 5+ years’ experience in contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Fluency in English, both written and oral.

Responsibilities

• Manage complex contract revisions and risk assessments.
• Advise and support Hiring Managers in engaging external resources.
• Promote the CLO’s internal brand through a customer-centric delivery approach.

Skills

Attention to Detail

Organizational Skills

Stakeholder Management

Customer-Centric Approach

Education

College or University degree

Tools

MS Office

Flextrack

ServiceNow

Job description

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Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by

• Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
• Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
• Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered, virtual work opportunity (1-2 days in office per month may be required for company meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources - during the initial setup, while on contract, and when renewing or departing - for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size - from individual to multi-million dollar organizations). The Contract Manager

• Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
• Independently works on multifaceted complex cases, escalations, and requests to result in effective and timely resolution
• With accountabilities for complex contract revisions, comprehensive risk assessments, change management, and managing difficult relationships;
• On matters relating to classification, independence conflicts, Partner-level resources, immigration, taxation, data security, services delivered outside of Canada, federal government security requirements, acquisitions, external-client requested resources, member-firm agreements, offshore resources entering Canada, alliances, contract negotiations, time/expense, agency/staffing firms, and subsidiaries; and
• Partnering with internal subject-matter experts such as Legal, Risk Management, Procurement, ITS Security, Finance, Partnership Matters, and external service providers.
• Managing complex and high-risk cases related to external workforce engagement, including compliance with legislative and regulatory requirements (e.g., CRA, ESA), firm policies, and guidelines.

The successful candidate would be responsible for, but not limited to

Case Management (Standard)

• Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
• Manage all cases within KPMG’s vendor management system (Flextrack) as a super-user of the system.
• Train internal clients on submitting requests through Flextrack and utilizing the system
• Gather, interpret, and assess information related to the setup and case management of external resources.
• Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.).
• Educate and advise stakeholders on course of action.
• Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
• Document and maintain information in shared record-keeping tools for reporting, analytics, and compliance audits.
• Be aware of flags that would deem a case to be ‘complex.’
• Collaborate with team members to meet business needs.

Case Management (multifaceted/complex)

• Liaise with Subject Matter Experts (SMEs) to manage escalations and complex cases independently.
• Mediate contract negotiations and draft customized clauses for third-party agreements.
• Navigate requirements for case complexities such as independence conflicts, immigration, taxation, data security, offshore resources, and more.
• Conduct risk classification assessments on resources in contractual relationships.
• Support change management initiatives for program and process evolution.
• Manage challenging client relationships.

Continuous Improvement/Projects

• Recommend improvements to existing practices and stay current on workforce legislation and policies.
• Lead or participate in project work.
• Perform other duties/projects as assigned.

Miscellaneous

• Respond to inquiries, provide reporting, manage escalations, lead education sessions, and contribute to firm objectives.
• Mentor team members as opportunities arise.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience in contract labour or contingent workforce case management, with knowledge of related matters.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Ability to act as a trusted advisor and manage multiple stakeholders, including senior members and external providers.
• Attention to detail, organizational skills, and ability to manage competing priorities.
• Proficiency with MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.
• Legal training or experience is a plus.

This position requires fluency in English, both written and oral.

Salary Range: $73,000 to $109,500, with potential bonuses. Salary depends on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards package.

Our Values: Integrity, Excellence, Courage, Together, For Better

KPMG is committed to diversity and inclusion, fostering a respectful, accessible workplace. We welcome all qualified candidates.

We support adjustments and accommodations during the recruitment process. Contact KPMG’s Employee Relations Service at 1-888-466-4778 for support.