CLO Manager (12-Month Contract)

KPMG Canada; Toronto; Remote; CAD 73,000 - 110,000; Full time

Job summary

Join a leading company as a CLO Manager on a 12-month contract, focusing on managing external resources and compliance. This virtual role requires expertise in contract labour and stakeholder management, with a commitment to a customer-centric approach. The successful candidate will work independently on complex cases, ensuring effective resolutions and maintaining KPMG's vendor management system.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.

Responsibilities

• Advising and supporting Hiring Managers in engaging external resources.
• Managing complex contract revisions and compliance issues.
• Handling high-risk cases involving legal and regulatory compliance.

Skills

Attention to detail

Organizational skills

Proficiency with MS Office

Ability to act as a trusted advisor

Education

College or University degree

Tools

MS Office

Flextrack

ServiceNow

Job description

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Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This involves balancing the commercial needs of the business with mitigating risk to the firm. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada will be considered; this is a virtual work opportunity (1-2 days in office per month may be required for meetings).

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources during initial setup, while on contract, and during renewal or departure. The CLO processes over 1000 external resources per year, ranging from individual contractors to multi-million dollar organizations. Responsibilities include:

• Applying technical expertise to advise, guide, and support Hiring Managers in engaging external resources.
• Working independently on complex cases, escalations, and requests for effective and timely resolution.
• Managing complex contract revisions, risk assessments, change management, and difficult relationships.
• Handling matters related to classification, conflicts of independence, immigration, taxation, data security, and other compliance issues, often partnering with internal subject-matter experts and external service providers.
• Managing high-risk cases involving legislative and regulatory compliance, legal, tax, immigration, and data security considerations.

The successful candidate will be responsible for, but not limited to:

• Promoting the CLO’s internal brand through a customer-centric delivery approach.
• Managing all cases within KPMG’s vendor management system (Flextrack) as a super-user.
• Training internal clients on system use and request submission.
• Conducting due diligence and maintaining case documentation.
• Educating stakeholders and managing complex or escalated cases.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple parties.
• Exposure to immigration matters related to resourcing.
• Ability to act as a trusted advisor and manage multiple stakeholders.
• Attention to detail, organizational skills, and proficiency with MS Office, especially Excel.
• Legal training or experience and familiarity with ServiceNow and Flextrack are assets.

This position requires fluency in English, both written and oral.

KPMG BC Region Pay Range: $73,000 to $109,500, potentially with bonuses, based on skills, location, and qualifications.

Our Values: Integrity, Excellence, Courage, Together, For Better.

KPMG is committed to diversity, inclusion, and providing accommodations during the recruitment process. For support or adjustments, contact KPMG’s Employee Relations Service team.