CLK 12R - Customer Service Representative

British Columbia Public Service Careers; Atlin; Vor Ort; CAD 44.000 - 49.000; Teilzeit

Benefits dieser Stelle

Isolation allowance

On-site work

Zusammenfassung

BC Public Service - Citizens' Services seeks a part-time Customer Service Representative to support in-person, phone, and digital access to government services from Atlin, BC. The role emphasizes empathy, clear information, and attention to detail in processing applications and payments.

The team values service with heart and a strong commitment to diverse communities, with eligibility requiring a CRC and BC residency.

Qualifikationen

• Grade 12 graduation or equivalent.
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service in a high volume, fast paced environment via in-person, virtual tech and phone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and MS Word, Outlook and Excel.

Aufgaben

• Help people access government services through in-person, phone, and digital channels with empathy and clarity.
• Process applications and payments following government guidelines.
• Provide respectful, responsive information and find appropriate solutions for diverse client needs.

Kenntnisse

Customer service

Communication

Data entry

Empathy

Ausbildung

Grade 12 or equivalent

Tools

MS Word

Outlook

Excel

Jobbeschreibung

CLK 12R - Customer Service Representative - (126366)

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Posting Title

CLK 12R - Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Atlin, BC V0W 1A0 CA (Primary)

Salary Range

$31.59 - $35.67 hourly plus a $123.39 isolation allowance

Close Date

10/27/2026

Job Type

Regular Part Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

In Person Services

Job Summary

The Team
Join a service-focused team dedicated to making it easier for people and businesses across B.C. to access the government services they need. Service BC values kindness, collaboration, innovation, and diverse perspectives, creating an inclusive workplace where employees are supported to contribute, grow, and deliver "Service with Heart" to communities across the province.
The Role
As a Service BC Customer Service Representative, you’ll help people access government services through in-person, phone, and digital channels, providing respectful, responsive, and accessible support. You’ll work with people from diverse backgrounds and needs, using empathy, sound judgment, and attention to detail to provide clear information, process applications and payments, and find appropriate solutions while following government guidelines.

Qualifications:

Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).


• Experience providing inclusive customer service to a diverse clientele.


• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.


• Experience using digital applications/databases to search for and record information.


• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with 1 or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.


• Experience with conflict resolution and de-escalating emotionally charged situations.


• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.


• Experience maintaining administrative files and record keeping.


• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.


• Customer service training and/or certification.


• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).


• Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

About this Position:
This position is part time (0.5 FTE).
This position requires full-time, in-person work at the physical location listed.
An eligibility list may be established to fill future part-time,permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Atlin: Sometimes referred to as the "Switzerland of the North", Atlin is a small community in the northwest corner of B.C. on the eastern shore of Atlin Lake. Home to massive ice fields and continued gold mining activity, popular activities include fishing, hiking and heliskiing. Some unique activities distinct to Atlin are glacier hiking and snowshoeing.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.