CLK 09R - Team Assistant

British Columbia Public Service Careers; Courtenay; Hybrid; CAD 55,000 - 62,000; Full time

Benefits offered by this job

Flexible work options

Job summary

The Team Assistant at BC Public Service is responsible for providing program and administrative support to a children and families office, working under the direction of social workers and supervisors. The role emphasizes client intake and coordination across programs such as mental health, child protection, and guardianship.

Qualifications include a certificate or coursework with 6 months of related experience or equivalent combinations.

Qualifications

• Certificate or coursework and 6 months related experience.
• Secondary School graduation (Dogwood, GED) and 6 months related experience.
• Evergreen and 1 year related experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Provide program support and clerical assistance to a children and families office.
• Report to Office Manager or Administrative Supervisor and support social workers and team leads.
• Handle client intake as point of contact for the unit.
• Support programs in mental health, child protection, guardianship or related areas.

Skills

Customer service

Team collaboration

Communication

Education

Certificate or coursework + 6 months related experience

Secondary School graduation + 6 months related experience

Evergreen program + 1 year related experience

Equivalency of education and experience

Tools

Microsoft Office

Job description

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Posting Title

CLK 09R - Team Assistant

Position Classification

Union

GEU

Work Options

Hybrid

Location

Salary Range

$54,684.22 - $61,647.97 annually

Close Date

10/27/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Children & Family Development

Ministry Branch / Division

Courtenay / Service Delivery Division

Job Summary

The Team
The Ministry of Children and Family Development is dedicated to supporting vulnerable children, youth, and families across British Columbia. By working with families, communities, and partner organizations, the ministry helps create safe, healthy, and supportive environments where children can thrive and reach their full potential. The Service Delivery Division plays a key role in providing programs and services throughout the province, helping children, youth, and families achieve positive and lasting outcomes.
The Role
The Team Assistant provides program support and general administrative and clerical support to a children and families office, working directly for professional staff on program responsibilities. The Team Assistant reports to an Office Manager or Administrative Supervisor but receives direction almost all the time from social worker team leads, social workers, and social worker assistants, and the position is the point of contact for client intake. This position requires a greater job knowledge needed to provide program support in programs such as mental health, child protection, guardianship, adoption, or other programs either dedicated to one program or providing support to a broad number of programs.
Qualifications:
Education and Experience Requirements

• Certificate or coursework and 6 months related experience;OR
• Secondary School graduation (Dogwood, GED) and 6 months related experience;OR
• Evergreen and 1 year related experience;OR
• An equivalent combination of education and experience may be considered.

Related experience may include the following:

• Six months experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications including Word Excel, Outlook) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications.
• Experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers.

*NOTE:Consideration may be given for completion of an Administrative Business Skills course or program as experience equivalency.

Preference may be given to applicants with the following:

• Administrative experience working with vulnerable children and families in a human/social services setting.
• Experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.

Please refer to the Job Profile for the full list of knowledge, skills and abilities and additional requirements.

For questions regarding this position, please contact [e-mail].

About this Position:
Flexible work options are available, this position may be able to work up to one or more days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.