CLK 12R - Customer Service Representative

British Columbia Public Service Careers; Salmon Arm; On-site; CAD 58,000 - 65,000; Full time

Job summary

British Columbia Public Service Careers seeks a Customer Service Representative in Salmon Arm. You will provide respectful, inclusive service across in-person, phone and digital channels, while reviewing applications and processing payments. Strong communication and adaptability are essential to support diverse clients.

You will join a province-wide team focused on accessible government services, with an emphasis on kindness and service with heart in a fast-changing public environment.

Qualifications

• Grade 12 graduation or equivalent.
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service in a high-volume, fast-paced environment via in-person, virtual and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience using MS Word, Outlook and Excel.

Responsibilities

• Listen carefully to understand each person’s needs and provide clear, helpful support.
• Complete administrative tasks such as reviewing applications and processing payments.
• Provide respectful, inclusive, and accessible service across in-person, phone and digital channels.

Skills

Customer service

Communication

Adaptability

Digital literacy

Education

Grade 12 graduation

Tools

MS Word

Outlook

Excel

Job description

CLK 12R - Customer Service Representative - (126129)

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Posting Title

CLK 12R - Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Salmon Arm, BC V1E 4S4 CA (Primary)

Salary Range

$57,699.62 - $65,135.07 annually

Close Date

10/25/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

Service BC/In- person Services

Job Summary

The Team
You will be part of a province-wide team focused on making government services accessible and inclusive for all British Columbians. The team values kindness, respect, and “Service with Heart,” working together to meet the diverse needs of the communities they serve.

The Role
The Service BC Customer Service Representative plays an important role in providing respectful, inclusive, and accessible service to a diverse range of people across in-person, phone, and digital channels. In this role, you listen carefully to understand each person’s needs and provide clear, helpful support, while completing administrative tasks like reviewing applications and processing payments. The position values empathy, cultural awareness, and professionalism to ensure everyone feels supported and able to access government services.
Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).
• Experience providing inclusive customer service to a diverse clientele.
• Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
• Experience using digital applications/databases to search for and record information.
• Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.
  

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience with conflict resolution and de-escalating emotionally charged situations.
• Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
• Experience maintaining administrative files and record keeping.
• Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
• Customer service training and/or certification.
• Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

Willingness statements

• Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

For questions regarding this position, please contact [e-mail] .
About this Position:
These positions has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies for Revelstoke, Salmon Arm, and Vernon.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages.

Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service.

Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth.

For more information, please see What We Offer .