Administrative Associate-Clinic

Intello Technologies Inc.; Toronto; On-site; CAD 28,000 - 51,000; Full time

Benefits offered by this job

Flexible work arrangements (in-office,

Salary with bonus plan

Competitive total rewards package

Generous pension and share purchase

Vacation (minimum 3 weeks)

Job summary

TELUS Health is seeking an Administrative Associate to join our Toronto-Bloor Centre. You will greet clients, manage the front desk, and perform a variety of administrative tasks under the Clinic Manager.

This full-time in-clinic role requires strong customer service, organization, and confidentiality, with opportunities to contribute to a welcoming patient experience. Responsibilities include patient check-in, paperwork guidance, appointment scheduling, file preparation, payments, invoicing,

Qualifications

• 1–2 years of relevant experience in a fast-paced environment with strong customer service.
• Excellent command of English, both verbal and written.
• Professional image and polished manner with clients.
• Ability to handle sensitive situations with tact and patient confidentiality.
• Strong work ethic and ownership to complete tasks.
• Flexibility and ability to work well in a team.
• Experience with scheduling software or patient databases is a plus.

Responsibilities

• Greet clients and visitors in a friendly, professional manner at the front desk.
• Register patients and guide completion of paperwork for medical appointments.
• Answer phones and address client questions or escalate issues as needed.
• Book appointments accurately in the scheduling system.
• Prepare and update patient files and database with medical/administrative data.
• Process payments and reconcile daily transactions; prepare cash summaries.
• Invoice clients for services rendered and handle outgoing mail.
• Collaborate with team to maintain a welcoming, client-focused environment.
• Perform general clinic/administrative duties including data entry and filing.

Skills

Customer service

English proficiency

Professional image

Confidential handling

Team collaboration

Organizational skills

Scheduling software

Job description

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Location:Toronto - Bloor Street (in-clinic)
Status: Full-time
Schedule: Monday to Friday (7:30 am -3:30 pm)

Create awesome experiences for our customers.

Join our team

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.

Here's the impact you’ll make and what we’ll accomplish together

Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.

Here’s how

• Greet clients and visitors in friendly and professional manner both in person and over the phone
• Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment
• Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required
• Book appointments accurately in the scheduling system
• Prepare patient files for the following day and regularly update patient files and database with medical and administrative information
• Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report
• Invoice clients for services rendered
• Prepare all outgoing mail via courier
• Work collaboratively and effectively with all team members to provide a welcoming and client focused environment
• Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area

Qualifications

Required Knowledge

• 1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service
• Excellent command of the English language , both verbal and written
• Exhibits a professional image, mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Demonstrates effective organizational, multitasking and problem solving abilities
• Exposure to patient databases and/or scheduling software would be ideal

#INDTH
#LI-Onsite

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.