Medical Office Assistant

Decisive Farming by TELUS Agriculture; Pointe-Claire; On-site; CAD 36,000 - 48,000; Full time

Job summary

Decisive Farming by TELUS Agriculture in Pointe-Claire, QC, is seeking a full-time clinic administrative assistant to support front-desk and medical scheduling in a fast-paced environment.

You will handle calls, EMR tasks, billing for non-insured services, and coordinate with physicians, hospitals, and insurers to ensure timely, accurate records and excellent patient service.

Qualifications

• High school diploma
• 1-2 years of experience in a similar position or in office work
• Experience in the medical field
• Secretarial/Medical secretarial training
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word)
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing environment
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork

Responsibilities

• Facilitate appointments between physicians and patients, supporting pre- and post-visit clinical activities.
• Interact with patients and service providers (hospitals, clinics, laboratories, pharmacies, insurers) to finalize files within prescribed time frames.
• Collaborate with team members to maintain excellent service.
• Manage operational processes of the clinicians under your responsibility.
• Greet patients and direct them to the appropriate service.
• Handle incoming calls, voicemails and emails for physicians in your care.
• Respond to client requests with courtesy, confidentiality, and professionalism.
• Make inquiry calls to hospitals and clinics.
• Coordinate patient’s information and communicate with IT systems.
• Coordinate patient appointments; schedule, reschedule, and cancel.
• Perform billing for non-insured services.
• Communicate with departments to optimize processes and service delivery.
• Provide administrative support to ensure efficient clinic operation.
• Respect and follow company policies and protocols.

Skills

Customer service

Office admin

Communication

Bilingual EN/FR

EMR knowledge

Education

High school diploma

Tools

Microsoft Office

EMR system

Job description

Description

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)

Status: Full-time (37.5 hrs/week between 7:45AM - 5:00PM - variable schedule every day for a maximum of 7.5 hours per day and 30 minutes unpaid lunch)

Schedule: Monday to Friday

Create Exceptional Customer Experiences

Join our team

Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

• You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities
• You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame
• You will collaborate with all team members in order to maintain excellent service
• You are an expert in the operational processes of the clinicians under your responsibility

Here’s How

• Greet patients and direct them to the appropriate service
• Handle incoming calls, voicemails and emails of the physicians in your care
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Make inquiry calls to hospitals and clinics
• Contact patients to obtain or communicate information
• Manage physicians' schedules
• Perform tasks transmitted via the electronic medical record (EMR)
• Prepare and coordinate insurance files
• Forward documentation to patients (requests, references, forms, etc. ....)
• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
• Perform billing for non-insured services
• Communicate and collaborate with different departments internally to optimize process and service delivery
• Provide administrative and clerical support to ensure the efficient operation of the clinic
• Respecting and Following the company policies and protocols

Qualifications

You’re the missing piece of the puzzle

• High school diploma
• 1-2 years of experience in a similar position or in office work
• Experience in the medical field
• Secretarial/Medical secretarial training
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing environment
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.

#INDTH Budget