Key Account Manager

Placements24; Kimberley; Hybrid; CAD 36,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Health and retirement benefits

Professional growth opportunities

Remote options

Job summary

Placements24 is seeking a strategic and relationship-driven Key Account Manager to manage its most important client relationships in the Kimberley region and surrounding Northern Cape areas. You will nurture high-value accounts, drive client satisfaction, and identify growth opportunities, contributing to long-term partnerships.

The role requires exceptional communication, proactive account management, and a keen understanding of client needs, with flexibility for remote work and a

Qualifications

• Minimum of 5 years in key account management or high-level client relationship roles.
• Proven track record of managing and growing major accounts.
• Exceptional communication, negotiation, and presentation skills.
• Strong business acumen and understanding of client industries.
• Ability to build and maintain trust-based relationships with senior stakeholders.

Responsibilities

• Develop and implement strategic account plans for key clients to foster long-term partnerships.
• Serve as the primary point of contact for key accounts, ensuring seamless communication and service delivery.
• Understand clients' objectives and challenges to proactively offer relevant solutions.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Monitor client satisfaction levels and address issues promptly and effectively.
• Collaborate with internal teams to ensure client needs are met and expectations are exceeded.

Skills

Account management

Relationship building

Negotiation

Client communication

Strategic thinking

Tools

CRM software

Job description

About the Role

Our client is looking for a strategic and relationship-driven Key Account Manager to manage their most important client relationships in the Kimberley region and surrounding Northern Cape areas. You will be responsible for nurturing these high-value accounts, ensuring client satisfaction, and identifying opportunities for growth and expansion. This role requires a deep understanding of client business needs, exceptional communication skills, and a proactive approach to account management, contributing significantly to our long-term client partnerships.

Key Responsibilities

• Develop and implement strategic account plans for key clients to foster long-term partnerships.
• Serve as the primary point of contact for key accounts, ensuring seamless communication and service delivery.
• Understand clients' business objectives and challenges to proactively offer relevant solutions.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Monitor client satisfaction levels and address any issues or concerns promptly and effectively.
• Collaborate with internal teams to ensure client needs are met and expectations are exceeded.

Requirements

• Minimum of 5 years of experience in key account management or high-level client relationship roles.
• Proven track record of successfully managing and growing major accounts.
• Exceptional communication, negotiation, and presentation skills.
• Strong business acumen and understanding of client industries.
• Ability to build and maintain strong, trust-based relationships with senior client stakeholders.
• Proficiency in CRM software and account management tools.

Benefits

• Competitive salary with attractive performance bonuses and incentives.
• Comprehensive health and retirement benefits.
• Opportunities for professional growth and executive development.
• Flexible working arrangements, including remote options.
• A dynamic and client-focused work environment in Kimberley .