Client Support & Insights Specialist

AutoTrader.ca; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading digital automotive solutions firm is seeking a Client Support Specialist in Toronto, Ontario. This role involves providing customer-focused support to clients, troubleshooting issues, and preparing reports and presentations. The ideal candidate must be detail-oriented, self-motivated, and have strong analytical skills, specifically with MS Office Excel. The firm offers a range of benefits from day one, including an employee assistance program and annual bonuses.

Benefits

Employee and Family Assistance program

Virtual wellness events

Annual bonus structure

Qualifications

• Must have strong analytical skills and be very detail-oriented.
• Experience with MS Office, particularly Excel is essential.
• Ability to manage clients' expectations and communicate effectively.

Responsibilities

• Provide customer-focused support to specific clients and dealer groups.
• Communicate resolutions in a timely manner and troubleshoot issues.
• Prepare and run reports and presentations for clients and internally.

Skills

Detail-oriented

Customer focused

Organized

Self-motivated

Analytical skills

MS Office (Excel)

Job description

A leading digital automotive solutions firm is seeking a Client Support Specialist in Toronto, Ontario. This role involves providing customer-focused support to clients, troubleshooting issues, and preparing reports and presentations. The ideal candidate must be detail-oriented, self-motivated, and have strong analytical skills, specifically with MS Office Excel. The firm offers a range of benefits from day one, including an employee assistance program and annual bonuses.