Client Services Representative

NVA Canada; West Kelowna; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

RRSP matching

Extended health care

Health and wellness allowance

Paid continuing education

Uniform allowance

Job summary

Westbank Animal Care Hospital in West Kelowna, BC is seeking a full-time Customer Service Representative to join our fast-paced veterinary team. You will greet clients and their pets, answer calls, schedule appointments, handle billing, and keep accurate records at the front desk.

Ideal candidates bring prior customer service experience, strong communication, and basic computer skills. Veterinary clinic experience is a plus, and evening and Saturday shifts are required to support our clients'

Qualifications

• Previous experience in customer service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in basic computer skills.
• Veterinary clinic experience is preferred but not required.
• Evening and Saturday shifts are required.

Responsibilities

• Greeting clients and their pets with a friendly and welcoming demeanor.
• Answering phone calls, scheduling appointments, and managing the front desk.
• Assisting with billing and processing payments.
• Maintaining accurate records and files.
• Coordinating communication between clients, veterinarians, and staff.
• Keeping the reception area clean and organized.

Skills

Customer service experience

Communication skills

Multitasking

Basic computer skills

Job description

Westbank Animal Care Hospital is looking to add a full time Customer Service Representative (CSR) to our team.

Located in the heart of Westbank BC, we are a fast-paced veterinary hospital.We pride ourselves on providing exceptional client and patient care, while also focusing on maintaining a welcoming, professional workplace where our team can thrive.

This position involves supporting our team in various aspects of the hospital including:

• Greeting clients and their pets with a friendly and welcoming demeanor
• Answering phone calls, scheduling appointments, and managing the front desk
• Assisting with billing and processing payments
• Maintaining accurate records and files
• Coordinating communication between clients, veterinarians, and staff
• Keeping the reception area clean and organized

The successful applicant will have:

• Previous experience in customer service
• Strong communication and interpersonal skills
• The ability to multitask in a fast-paced environment
• Proficiency in basic computer skills
• Previous experience in a veterinary clinic is preferred but not required
• Must be available for evening and Saturday shifts

We Offer:

• Salary ranging from$20-22 per hour depending on experience.
• RRSP matching
• Extended health care
• Health and wellness allowance
• Paid continuing education
• Uniform allowance