Client Care Specialist - Richmond Animal Hospital

VetCare Canada Inc.; Richmond; Presencial; CAD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Base Salary

Comprehensive benefits include:Medical

Flexible Schedule

Vacation & Paid Time Off

Resumo da oferta

VetCare Canada Inc. is seeking a friendly Client Care/Receptionist for Richmond Animal Hospital in Richmond, BC. You will greet clients, answer calls, book appointments, and handle administrative tasks with warmth and professionalism.

Join a collaborative team that values work-life balance and provides opportunities for growth through education platforms and supportive colleagues. A flexible full-time or part-time schedule is available with competitive compensation.

Qualificações

• Greeting and checking-in clients in a friendly and warm manner.
• Receiving incoming calls from current and prospective clients with a courteous approach.
• Screening calls, booking appointments, and taking detailed messages.

Responsabilidades

• Provide non-medical information to clients.
• Draft memos and other correspondence.
• Complete reports and ad-hoc document requests.

Conhecimentos

Customer service

Communication

Administrative tasks

Phone screening

Descrição da oferta de emprego

Welcome, we're thrilled you are considering joining the highly skilled team at Richmond Animal Hospital,

Richmond Animal Hospital is located in Richmond, BC. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work life balance, offering flexible schedules and a vibrant work environment.

Website: richmondanimalhospital.ca

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Why Join The Richmond Team?

Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $20.00 - $22.00/hour

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.