Client Services Representative

Star Valley Veterinary Clinic; Westbank First Nation #9; On-site; CAD 28,000 - 30,000; Full time

Job summary

Westbank Animal Care Hospital in Westbank, BC is hiring a full-time Customer Service Representative to join our front desk team. You will greet clients and their pets, schedule appointments, handle phones, and assist with billing while keeping records organized.

The ideal candidate has customer service experience, strong communication, and the ability to multitask in a fast-paced veterinary setting. Evening and Saturday shifts are required; proficiency with basic computer software is expected.

Qualifications

• Previous experience in customer service.
• Strong communication and interpersonal skills.
• The ability to multitask in a fast-paced environment.
• Proficiency in basic computer skills.
• Previous experience in a veterinary clinic is preferred but not required.
• Must be available for evening and Saturday shifts.

Responsibilities

• Greeting clients and their pets with a friendly and welcoming demeanor.
• Answering phone calls, scheduling appointments, and managing the front desk.
• Assisting with billing and processing payments.
• Maintaining accurate records and files.
• Coordinating communication between clients, veterinarians, and staff.
• Keeping the reception area clean and organized.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Job description

Hospital Name: Westbank Animal Care Hospital

Job Type: Support Staff

Description & Requirements

Westbank Animal Care Hospital is looking to add a full time Customer Service Representative (CSR) to our team.

Located in the heart of Westbank BC, we are a fast-paced veterinary hospital.We pride ourselves on providing exceptional client and patient care, while also focusing on maintaining a welcoming, professional workplace where our team can thrive.

This position involves supporting our team in various aspects of the hospital including:

• Greeting clients and their pets with a friendly and welcoming demeanor
• Answering phone calls, scheduling appointments, and managing the front desk
• Assisting with billing and processing payments
• Maintaining accurate records and files
• Coordinating communication between clients, veterinarians, and staff
• Keeping the reception area clean and organized

The successful applicant will have:

• Previous experience in customer service
• Strong communication and interpersonal skills
• The ability to multitask in a fast-paced environment
• Proficiency in basic computer skills
• Previous experience in a veterinary clinic is preferred but not required
• Must be available for evening and Saturday shifts

We Offer:

• Salary ranging from$20-22 per hour depending on experience.