Office Assistant/ Phone Customer Service Representative

Edmonton West Animal Hospital; Edmonton; On-site; CAD 23,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

On-site parking

Paid time off

Job summary

Edmonton West Animal Hospital is seeking a friendly, professional Office Assistant/Phone Customer Service Representative to manage incoming calls, assist with scheduling, and support smooth clinic operations. The role emphasizes excellent customer service to pet owners and accurate information sharing.

The position offers full-time or part-time hours with a focus on flexible scheduling, and on-site work. Prior customer service experience is preferred, with veterinary clinic experience a plus.

Qualifications

• High school diploma or equivalent.
• Excellent phone etiquette and communication skills.
• Friendly, patient, and compassionate demeanor.

Responsibilities

• Answer all incoming phone calls promptly and professionally.
• Handle appointment bookings, cancellations, and rescheduling.
• Provide accurate information regarding clinic services, prices, and policies.
• Direct urgent or emergency calls appropriately to veterinary staff.
• Relay messages between clients and veterinary staff efficiently.
• Maintain confidentiality of client and patient information at all times.
• Handle basic client inquiries and guide them through clinic processes (e.g., vaccination schedules, surgery drop-off times).
• Update client information in the clinic software during calls.
• Perform follow-up calls as directed (e.g., appointment reminders, post-surgery check-ins).

Skills

Phone etiquette

Communication

Multitasking

Computer basics

Education

High school diploma

Tools

Vet software familiarity

Job description

Company Overview

Edmonton West Animal Hospital is committed to providing exceptional veterinary services in a facility equipped with the latest technology. Our clean and welcoming environment ensures that both pets and their owners feel comfortable and cared for.

Job Summary

We are seeking a friendly, professional, and organized individual to join our team as a Office Assistant/Phone Customer Service Representative. The primary responsibility for this role is to manage incoming phone calls, provide excellent customer service to pet owners, and assist in scheduling appointments while supporting smooth clinic operations.

Key Responsibilities

• Answer all incoming phone calls promptly and professionally.
• Handle appointment bookings, cancellations, and rescheduling.
• Provide accurate information regarding clinic services, prices, and policies.
• Direct urgent or emergency calls appropriately to veterinary staff.
• Relay messages between clients and veterinary staff efficiently.
• Maintain confidentiality of client and patient information at all times.
• Handle basic client inquiries and guide them through clinic processes (e.g., vaccination schedules, surgery drop-off times).
• Update client information in the clinic software during calls.
• Perform follow-up calls as directed (e.g., appointment reminders, post-surgery check-ins).

Qualifications

• High school diploma or equivalent.
• Excellent phone etiquette and communication skills.
• Friendly, patient, and compassionate demeanor.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; familiarity with veterinary software (asset but not required).
• Previous customer service experience preferred; veterinary clinic experience is a plus.

Working Hours

• Full-time or part-time, depending on clinic needs.
• May include evenings or weekends depending on clinic hours.

Job Type: Full-time

Pay: $16.50-$18.00 per hour

Benefits

• Flexible schedule
• On-site parking
• Paid time off

Work Location

In person