Client Services Representative

National Veterinary Associates, Inc.; Squamish; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

3x 9-10 hour shifts per week

Health & Dental Benefits

Competitive wages $20-$25/hr

Job summary

Eagleview Veterinary Hospital in Squamish, BC is seeking a Customer Services Representative to join a busy, community-focused team. You’ll be the first point of contact for clients and patients, providing friendly, efficient service and supporting clinicians throughout daily operations.

Requirements include excellent communication, multitasking ability, and a positive team attitude. Weekend and evening shifts are required, with competitive wages based on experience.

Qualifications

• Customer service and communication skills are essential.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail and a team-oriented attitude.

Responsibilities

• Greeting clients and patients with warmth and professionalism.
• Answering phones and scheduling appointments.
• Managing emails and client communication.
• Processing payments and handling invoices.
• Dealing with insurance claims.
• Maintaining accurate medical records.
• Supporting veterinarians and technicians with daily workflow.
• Keeping the reception area clean and organized.

Skills

Excellent customer service

Communication

Multitasking

Attention to detail

Team player

Calm under pressure

Education

Veterinary reception experience (preferred)

Job description

Hospital Name: Eagleview Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Love veterinary medicine and mountain life?

Join a team that’s passionate about patient care, community, and supporting one another every step of the way.

Eagleview Veterinary Hospital is looking for a passionate Customer Services Representative to join our growing team in beautiful Squamish, BC. Surrounded by mountains and ocean, Squamish offers an incredible lifestyle with year-round access to hiking, biking, climbing, skiing, and more.

We are a busy, community-focused hospital committed to high-quality patient care and exceptional client service. We currently have a strong team of 5 CSRs and, as we continue to grow and support the Sea to Sky community, we’re excited to welcome another CSR to the team.

As the first point of contact for our clients and patients, our CSRs play a vital role in creating a welcoming and supportive experience for both pets and pet parents. We are seeking someone who thrives in a fast-paced environment, communicates well, and genuinely enjoys helping others.

Responsibilities include:

• Greeting clients and patients with warmth and professionalism
• Answering phones and scheduling appointments
• Managing emails and client communication
• Processing payments and handling invoices
• Dealing with insurance claims
• Maintaining accurate medical records
• Supporting veterinarians and technicians with daily workflow
• Keeping the reception area clean and organized

What we’re looking for:

• Excellent customer service and communication skills
• Ability to multitask and stay calm under pressure
• Strong attention to detail
• Team-oriented attitude with a positive outlook
• Previous veterinary or medical reception experience would be preferable, but not mandatory.
• Ability to work weekend & evening shifts

What we offer:

• 3x 9-10 hour shifts per week
• Supportive and collaborative team environment
• Competitive wages based on experience ($20-$25/hr)
• Health & Dental Benefits (if working over 24 hours per week)