Client Services Coordinator

WCB Alberta; Edmonton; On-site; CAD 58,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Client Services Coordinator to join their team. In this vital role, you will coordinate intake assessments, ensuring timely services for clients while collaborating with various stakeholders. Your expertise in customer service and data management will be essential in navigating the complexities of health care services. This position offers a supportive work environment with flexible schedules and hybrid work options, allowing you to maintain a healthy work-life balance. If you're passionate about making a positive impact on the lives of others, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Flexible work schedules

Hybrid work opportunities

Supportive work environment

Qualifications

• Experience in health care, insurance, or disability management is required.
• Knowledge of medical terminology is an asset.

Responsibilities

• Schedule services for clients and coordinate assessments.
• Advise stakeholders about appointment dates and times.
• Enter data accurately into computer programs.

Skills

Customer Service

Data Entry

Communication Skills

Time Management

Problem Solving

Education

Post-secondary education in business/administration

Health care or social sciences

Tools

Microsoft Office

Microsoft Teams

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title: Client Services Coordinator

Job Type: Temporary Long Term (Fixed Term) / Full time

Job Location: Edmonton, Alberta

Client Services Coordinator
Millard Health – Edmonton, AB

Temporary, Long-Term Position

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, each with unique skills, expertise and perspective, work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. Located in four offices in Edmonton and Calgary, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

This position coordinates the intake assessments for all referrals to Millard Health, including making a determination of appropriate services. This may include coordinating any medical diagnostic, imaging or medical assessments recommended by Millard Health Physicians. The position works in collaboration with referral sources, clients, employers, and other stakeholders to ensure timely and appropriate services are coordinated to support return to work.

Your Client Services Coordinator responsibilities:

1. Schedule services for clients, reviewing referrals to identify and clarify any missing information.
2. Coordinate appropriate assessments and/or services for clients.
3. Advise all stakeholders of all appointment dates and times.
4. Ensure all barriers to participating in services at Millard Health have been addressed and resolved.
5. Provide private referral sources with information and consultation about Millard Health Program/Services.
6. Enter data accurately and completely into applicable computer programs.
7. Participate in various committees focusing on issues related to admission criteria, process, and service delivery.
8. Provide assistance and support to the rest of the admissions team.

Your experience and skills:

1. Post secondary education in business/administration, health care or social sciences is preferred.
2. Experience in health care, insurance, disability management, rehabilitation or other related fields is required.
3. Knowledge of medical terminology is an asset.
4. The ability to work independently and manage a demanding workload as well as provide excellent customer service to a diverse clientele is required.
5. Considerable experience using Microsoft Office (Outlook, Word, Microsoft Teams, and Excel).
6. Strong written, oral, and non-verbal communication skills.
7. Fluency in a second language is an asset.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

Salary: $58,249 to $64,687 per annum (Pay Grade 7)

This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta and be able to work in person in our Edmonton (Millard Health) office as required by their position.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Please apply online by submitting a cover letter and resume to www.wcb.ab.ca/careers quoting competition #JR102057. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Closing Date: April 25, 2025