Client Services and Logistics Manager

MT Talent Solutions Inc.; Oakville; Hybrid; CAD 72,000 - 85,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service & Logistics Manager for a well-established client in the SaaS industry. This mid-senior level role involves leading a customer service team, managing order processes, and ensuring high customer satisfaction in a hybrid work environment. The position offers a comprehensive benefits package, career development opportunities, and a collaborative work culture.

Benefits

Full comprehensive benefits package

Three weeks of vacation to start

Team-building activities throughout the year

Collaborative, positive work environment

Career development and mentorship

Qualifications

• Minimum of 2 years of management or supervisory experience.
• Strong order management experience and CRM knowledge.
• Highly organized and detail-oriented.

Responsibilities

• Lead and mentor a team of customer service representatives.
• Oversee order management processes and ensure accuracy.
• Handle escalated customer inquiries and improve processes.

Skills

Leadership

Communication

Problem Solving

Order Management

Relationship Building

Tools

Salesforce

Job description

Join to apply for the Client Services and Logistics Manager role at MT Talent Solutions Inc.

Customer Service & Logistics Manager

Location: Oakville, ON (Hybrid - 3 Days In-Office)

Salary Range: Up to $85,000 annual

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment lead to long-term success for all parties involved.

Why Are We Looking for You?

We are proud to support our esteemed client in hiring a Customer Service Manager for an exciting opportunity in the SaaS industry. Our client is a well-established leader known for their commitment to providing outstanding customer experiences. They invest in their team, offering ongoing training, career growth opportunities, and fostering a collaborative, supportive work environment where employees can thrive both personally and professionally.

What’s In It for You?

• Full comprehensive benefits package
• Three (3) weeks of vacation to start
• Fun, team-building activities throughout the year
• A collaborative, positive work environment
• Opportunity to work with a team passionate about continuous improvement and customer excellence
• Career development and mentorship from senior leadership

What Will You Do?

• Lead, coach, and mentor a team of customer service representatives in a fast-paced, metrics-driven environment
• Oversee and manage order management processes, ensuring accuracy of inventory and stock availability
• Handle escalated customer inquiries and ensure the highest levels of satisfaction
• Collaborate cross-functionally with internal departments to resolve customer issues and improve processes
• Analyze performance data and KPIs, providing regular feedback and guidance to the team
• Develop strong relationships with customers and internal stakeholders to foster loyalty and retention
• Ensure all customer service activities align with company policies, procedures, and quality standards
• Support the implementation of process improvements to enhance service delivery

What Do You Bring?

• Minimum of 2 years of management or supervisory experience within a customer service environment
• Strong order management experience, including stock and inventory management processes
• Experience with Salesforce or a similar CRM
• Exceptional leadership skills with the ability to coach, mentor, and inspire a team
• Outstanding communication and relationship-building skills
• Comfortable working in a hybrid model (3 days in office per week - Oakville location)
• Highly organized, detail-oriented, and able to thrive in a metrics and performance-based culture
• Proactive problem-solving skills and the ability to adapt to changing priorities

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Staffing and Recruiting