Client Service Representative

Northwestern Veterinary Hospital; Northwestern Ontario; Presencial; CAD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

Descripción de la vacante

Northwestern Veterinary Hospital is seeking a Client Service Representative to deliver outstanding customer service, greet clients, manage check-in/check-out, and support doctors and clinic staff in Northwestern Ontario.

Requirements include a high school diploma, 1 year receptionist experience, and availability 7:30 am–6 pm on a 4-on, 4-off rotation, with benefits such as dental care, extended health care, life insurance, and paid time off. Starting wage is $18.50/hour.

Formación

• Highschool Diploma or equivalent is required or preferred.
• 1 year receptionist/administrative experience preferred.
• Must be fully available 7:30 am – 6 pm (including weekends) on a 4-on, 4-off rotation.
• Must be reliable, punctual and able to work under pressure.

Responsabilidades

• Greet clients in person or by phone and check-in/out.
• Set up new clients and patients in the database and maintain files.
• Prepare and maintain medical records and exam rooms.
• Fill prescriptions and process payments accurately.
• Schedule, confirm, and triage appointments; relay messages.
• Interact with doctors and clinic staff to ensure patient care.
• Attend mandatory meetings and perform clerical duties.

Conocimientos

Client-focused

Excellent communication

Strong organizational skills

Reliable and punctual

Interpersonal skills

Educación

High school diploma or equivalent

Descripción del empleo

Summary

As a Client Service Representative, you will be pivotal in delivering outstanding customer service and fostering strong client relationships. Your role involves effective communication and organizational skills to handle inquiries and administrative tasks efficiently. Our Client Service team is apprised of several individuals who demonstrate outstanding commitment and dedication to their position.

Duties & Responsibilities

• Welcomes clients by greeting them in person or on the telephone
• Check-in and check-out clients
• Set-up new clients and patients in the database and prepare physical file
• Prepare and maintain medical records
• Prepare exam rooms for appointments
• Fill prescriptions
• Process payments transactions accurately
• Schedule and confirm appointmentsAnswer and triage telephone calls
• Record and relay messages
• Maintain clean and safe reception area
• Deal with customer concerns and complaints in a courteous and effective manner
• Interact with doctors and other clinic staff regarding care of patients
• Attend mandatory meetings and seminars
• Perform clerical duties such as filing and sorting

Skills & Qualifications

• Highschool Diploma or equivalent
• 1 year receptionist/administrative experience preferred
• Must be fully available 7:30 am – 6 pm (including weekends). All staff work on a 4-on, 4-off rotation.
• Must be client-focused with a positive attitude and excellent interpersonal skills
• Strong organizational skills
• Excellent communication skills, both written and oral
• Must be reliable and punctual
• Ability to stand/walk for long periods of time, lift up to 40lbs
• Ability to work under pressure in a fast paced environment

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

We appreciate all applications, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Starting wage: $18.50/hr