Client Services Representative

National Veterinary Associates; Barrie; On-site; CAD 25,000 - 29,000; Full time

Job summary

Allandale Veterinary Hospital is seeking a caring Client Service Representative to join our fast-paced team. You will greet clients and patients warmly, triage concerns, handle emails and calls, and help schedule appointments and admissions.

You will also process payments, manage daily reports, and guide clients on basic nutrition and care instructions. Ideal candidates have 2–3 years of CSR experience in healthcare (animal or human), are proficient with MS Office and email, and can work various

Qualifications

• 2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends

Responsibilities

• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Process payments accurately
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions with veterinarians or supervisors
• Place medication and food orders
• Coordinate smooth client and patient flow within the hospital
• Maintain cleanliness according to hospital checklists

Skills

Empathy/compassion

Communication skills

Organizational skills

Team player

Confidentiality

Tools

Microsoft Office

Email systems

Cornerstone software

Job description

Hospital Name: Allandale Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Client Service Representative

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr-fect fit, we’d love to hear from you.

Key Responsibilities

• Greet clients and patients by name with warmth and compassion
• Triage client concerns to ensure appointments are booked accurately
• Manage incoming emails, texts, and phone calls
• Efficiently and accurately process payments
• Schedule future appointments within appropriate timelines
• Complete daily reports and assigned tasks
• Admit patients for appointments, surgeries, and procedures
• Weigh patients upon arrival
• Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
• Promote hospital goods and services to clients
• Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
• Accurately place medication and food orders
• Coordinate smooth client and patient flow within the hospital
• Maintain cleanliness according to hospital checklists

Skills & Abilities

• Strong empathy, understanding, and emotional support for clients
• Calm and caring demeanor when handling patients
• Comfort and passion for working with all types of animals
• Detail-oriented with excellent organizational and multi-tasking skills
• Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
• Ability to maintain confidentiality

Required Qualifications

• 2-3 years of experience as a Client Services Representative, preferably in health care (animal or human)
• Proficiency with current technology, including Microsoft Office and email systems
• Flexibility to work various shifts, including evenings and weekends

Preferred (but not required - we are happy to train):

• At least 1 year of experience in a veterinary hospital
• Familiarity with Cornerstone software
• Basic understanding of medical terminology

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.