Client Services Representative

National Veterinary Associates; Windsor; On-site; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Vacation

Paid holidays

Employee discounts

Lab work discount (IDEXX)

Health insurance options (vision &

Bonus potential

Job summary

Mountainwood Hospital in Windsor is seeking a compassionate receptionist to join our front office team. You will provide the highest level of client service and caring attention to both clients and patients.

Responsibilities include answering a multi-line phone, scheduling appointments, greeting clients, checking in/out, invoicing, and maintaining patient records. This is a full-time role with benefits and potential bonuses.

Qualifications

• Must be extremely friendly, outgoing, and exhibit strong communication skills.
• Be dependable, flexible, and enjoy working in a team environment.
• Strive for client service that well exceeds expectations.

Responsibilities

• Answering a multi-line phone.
• Scheduling appointments and surgical procedures.
• Greeting clients and patients in person and over the phone.
• Checking patients in/out for appointments.
• Invoicing clients and collecting payments.
• Maintaining and filing patient records.
• Filling prescriptions.

Skills

Friendly

Communication

Team player

Dependable

Flexible

Client service

Job description

We are currently looking for a compassionate individual with exceptional client service skills to fulfill a receptionist position within our front office team. This individual will be expected to provide the highest level of quality service and outstanding care to both the clients and patients of our hospital.

Starting Hourly Wage $16-18/hr

Our ideal candidate must possess the following attributes:

Must be extremely friendly, outgoing, and exhibit strong communication skills.

Be dependable , flexible, and enjoy working in a team environment.

Strive for client service that well exceeds expectations.

Responsibilities may include

• Answering a multi-line phone
• Scheduling appointments and surgical procedures
• Greeting clients and patients in person and over the phone
• Checking patients in/out for appointments
• Invoicing clients and collecting payments
• Maintaining and filing patient records
• Filling prescriptions

About us

Mountainwood Hospital is a 4 doctor, general practice in Windsor, with a strong emphasis on preventive medicine and client service. We have an enthusiastic and friendly team of individuals who are genuinely interested in outstanding service and quality care for our clients and their pets.

Our hours of operation: Monday, Tuesday, Thursday, and Friday 9:00 AM – 6:00 PM, Wednesday 9:00AM – 7:00PM, and Saturday 9:00 AM-1:00 PM

Full-Time Benefits include

• Paid Vacation
• Paid holidays (6 Main)
• Employee discounts, including free labwork through IDEXX
• Employee paid group health insurance options including both vision and dental.
• This position is also eligible for a periodic bonus

Accepting applications through 11/30/26

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Thank you for your interest in joining the Mountainwood Hospital team, we look forward to speaking with you!