Veterinary Receptionist - Part-Time

National Veterinary Associates; Ottawa; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Discounts

Job summary

National Veterinary Associates (NVA) is seeking a friendly and efficient Customer Service Representative for the front desk of a busy companion animal practice. You will coordinate communication between doctors, assistants, and clients to ensure smooth operations and compassionate care.

Responsibilities include greeting clients, answering phones, scheduling, processing payments, and maintaining records with attention to detail.

Qualifications

• High School Diploma or G.E.D.
• At least 1 year of customer service job-related experience.
• Basic math and writing skills.
• Employee Assistance Program
• Discounts

Responsibilities

• Provide top-notch customer service.
• Attend to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and procedures.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Process record requests between hospitals and specialty practices.
• Process payment transactions.
• Maintain documentation in the electronic medical record.
• Relay information to/from clients to doctors/management.
• Use Windows-based computer systems and practice management software.
• Assist in cleaning the hospital and lobby areas.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

High School Diploma or GED

Job description

We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients.

The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.

Essential duties and responsibilities:

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Managing record requests between other hospitals and specialty practices.
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.

Qualifications:

• High School Diploma or G.E.D.
• At least 1 year of customer service job-related experience.
• Basic math and writing skills.
• Employee Assistance Program
• Discounts

Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.