Client Service Manager

Paladin Security; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development support

Career growth opportunities

Great Place To Work Certified 2026

Job summary

Paladin Security is seeking a senior leader to champion security program growth across Toronto contracts. The role focuses on developing implementation strategies, coordinating resources, and enhancing staff capabilities to respond effectively to security and life safety emergencies.

You will oversee contract execution, build strong client relationships, and lead interviews with HR to ensure resource adequacy.

Qualifications

• 3–5 years of industry experience in a leadership position is an important asset.
• Class G Driver’s License is required.
• Excellent interpersonal and communication skills.
• High level of professionalism.
• Ability to write comprehensive reports and maintain proper records.
• Knowledge of fire safety, building codes, security, and privacy regulations.

Responsibilities

• Develops and coordinates security programs for Paladin contracts.
• Oversees resources to meet contractual obligations.
• Responds to staff and client issues promptly and effectively.
• Maintains strong client relationships within the portfolio.
• Supports HR with staffing interviews and resource planning.
• Ensures site training and orientations at all portfolio sites.
• Visits clients and staff regularly to ensure needs are met.
• Monitors accounts receivable and supports accounting as needed.

Skills

Leadership

Client relations

Staff development

Report writing

Microsoft Office

Tools

Microsoft Office

Job description

Internal Posting Date: November 2nd, 2026
Internal Closing Date: November 6th, 2026

External Closing Date: December 4th, 2026

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Job Description

• Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group

• Develops implements, maintains and evaluates the security programs for Paladin’s contracts

• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met

• Takes ownership of staff and client issues and supports the timely response to both groups

• Develops and maintains excellent relationships with the clients in the portfolio

• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations

• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio

• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met

• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset

• Class G Driver’s License is required

• Excellent interpersonal and communication skills

• High level of professionalism

• Ability to write comprehensive reports and maintain proper records

• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy

• Must have strong leadership, social interaction and organizational skills

• Proficiency in Microsoft Office software

• Ability to write and present proposals to large organizations

Why choose Paladin?

• Industry-leading culture focused on people and service excellence.

• Opportunities for growth and internal promotion.

• Collaborative and supportive leadership environment.

• Professional development and certification support.

• Great Place To Work Certified 2026