Security Lead Hand - Toronto Eaton Centre

Paladin Security; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Free uniforms

Security license reimbursement

Dry cleaning allowance

Hemming/tailoring allowance

Job summary

Paladin Security is seeking a Security Lead Hand for the Toronto Eaton Centre. This role leads front-line security operations, supports the team, and helps create a safe environment for tenants, retailers, employees, and visitors in a fast-paced downtown venue.

The position requires strong leadership, clear decision-making, and the ability to manage operations effectively in a dynamic setting, with on-site responsibilities and incident response duties.

Qualifications

• Minimum three (3) years of security supervisory experience in a large-scale environment.
• Proficiency with Lenel OnGuard access control, Keywatcher key management, and Avigilon Control Center.
• Valid Ontario security license and First Aid & CPR Level C.
• Strong leadership, communication, and decision-making skills.
• Legally authorized to work in Canada; ability to obtain UOF/MOAB certifications if needed.

Responsibilities

• Supervise and support a team of security guards, ensuring professionalism and adherence to site standards.
• Act as the primary on-site lead during incidents, providing direction and coordinating response efforts.
• Monitor daily operations and ensure all posts are staffed and running efficiently.
• Respond to escalated incidents including theft, disturbances, medical calls, and emergencies.
• Maintain strong communication with dispatch, patrol teams, and leadership.
• Conduct regular patrols and inspections to identify and address security or safety concerns.
• Review and approve incident reports, ensuring all documentation is accurate and completed on time.
• Liaise with tenants, retailers, and management to address concerns and maintain strong working relationships.
• Support emergency procedures including evacuations, crowd control, and coordination with emergency services.
• Provide coaching, guidance, and support to team members to maintain performance standards.
• Assist with shift briefings, scheduling support, and deployment of staff.
• Ensure compliance with site procedures, company policies, and client expectations.

Skills

Leadership

Communication

Decision-making

Incident management

Report writing

Tools

Lenel OnGuard

Keywatcher

Avigilon Control Center

Job description

Security Lead Hand - Toronto Eaton Centre

Overtime Method: Averaging agreement over 88 hours

Posting Date: November 6th, 2026

Internal Closing Date: November 12th, 2026

External Closing Date: November 13th , 2026

Job Overview:

Toronto Eaton Centre is one of Canada’s premier retail destinations, located in the heart of downtown Toronto. With a high volume of daily shoppers, tourists, retailers, and events, the site operates in a fast-paced, dynamic environment that requires a strong and visible security presence.

As a Security Lead Hand, you will play a key role in leading front-line operations, supporting your team, and ensuring a safe and positive environment for tenants, retailers, employees, and visitors. This role requires strong leadership, clear decision-making, and the ability to manage operations effectively in a dynamic setting.

Key Responsibilities:

• Supervise and support a team of security guards, ensuring professionalism and adherence to site standards
• Act as the primary on-site lead during incidents, providing direction and coordinating response efforts
• Monitor daily operations and ensure all posts are staffed and running efficiently
• Respond to escalated incidents including theft, disturbances, medical calls, and emergencies
• Maintain strong communication with dispatch, patrol teams, and leadership
• Conduct regular patrols and inspections to identify and address security or safety concerns
• Review and approve incident reports, ensuring all documentation is accurate and completed on time
• Liaise with tenants, retailers, and management to address concerns and maintain strong working relationships
• Support emergency procedures including evacuations, crowd control, and coordination with emergency services
• Provide coaching, guidance, and support to team members to maintain performance standards
• Assist with shift briefings, scheduling support, and deployment of staff
• Ensure compliance with site procedures, company policies, and client expectations

Prerequisites:

• Ability to obtain a Security License in the province of Ontario.
• Valid First Aid & CPR Level C from a WSIB approved provider.
• Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
• Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Keywatcher key management systems, and Avigilon Control Center (ACC) surveillance software.
• Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.
• Ability to remain calm and effectively manage complex incidents under pressure.
• Strong report writing, documentation, and operational oversight skills.
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
• Legally authorized to work in Canada

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today!

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.