Client Service Manager

Paladin Security; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

Paladin Security Group in Toronto, Ontario seeks a leadership-driven professional to champion security programs across health care and other contracts. You will develop strategies, coordinate implementation, and build staff capacity to respond to emergencies and operations.

You will lead program development, oversee resources, maintain client relationships, and support HR in staffing. A proactive, professional leader with strong reporting and privacy knowledge will thrive here.

Qualifications

• 3-5 years of industry leadership experience considered an asset.
• Class G Driver’s License is required.
• Excellent interpersonal and communication skills.
• High level of professionalism.
• Ability to write comprehensive reports and maintain records.
• Knowledge of fire safety, building codes, security, and privacy regulations.

Responsibilities

• Develops short-term and long-range goals aligning with Paladin’s vision.
• Develops, implements, maintains and evaluates security programs for Paladin’s contracts.
• Oversees and schedules resources to meet contractual obligations.
• Addresses staff and client issues, ensuring timely responses.
• Maintains client relationships across the portfolio.
• Performs HR interviews to secure adequate resources for obligations.
• Ensures site training and orientation programs across all sites.
• Visits clients and staff to ensure needs are met.
• Monitors accounts receivable and assists accounting to keep records up to date.

Skills

Leadership

Client relationships

Communication

Report writing

Staff development

MS Office

Proposal writing

Tools

MS Office

Job description

Posted Monday, 11/2/2026

Internal Posting Date: November 2nd, 2026
Internal Closing Date: November 6th, 2026

External Closing Date: December 4th, 2026

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Job Description

• Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
• Develops implements, maintains and evaluates the security programs for Paladin’s contracts
• Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
• Takes ownership of staff and client issues and supports the timely response to both groups
• Develops and maintains excellent relationships with the clients in the portfolio
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

• 3-5 years of industry experience in a leadership position is considered an important asset
• Class G Driver’s License is required
• Excellent interpersonal and communication skills
• High level of professionalism
• Ability to write comprehensive reports and maintain proper records
• Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
• Must have strong leadership, social interaction and organizational skills
• Proficiency in Microsoft Office software
• Ability to write and present proposals to large organizations

Why choose Paladin?

Industry-leading culture focused on people and service excellence.

Opportunities for growth and internal promotion.

Collaborative and supportive leadership environment.

Professional development and certification support.