Client Experience Specialist - Banking Center

Canadian Imperial Bank of Commerce; Calgary; Hybrid; CAD 2,066,000 - 3,031,000; Part time

Job summary

Canadian Imperial Bank of Commerce in Calgary is seeking a Client Service Representative to support daily banking needs and deliver a strong client experience. The role requires flexibility to work across banking centres within travel distance and to be on-site.

You will engage clients, answer questions, and connect them with the right team members to help them reach their financial goals. A customer-first mindset and willingness to learn are essential.

Qualifications

• Client engagement: focus on client experience and connecting clients to the right team members.
• Problem solving: listen, ask questions, take ownership of client issues.
• Leveraging technology: become a technology expert and introduce clients to mobile banking apps.

Responsibilities

• Engage clients to manage accounts and products with a service-oriented approach.
• Assist with transactions and respond to questions to support daily banking needs.
• Direct clients to appropriate specialists and ensure a smooth banking experience.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce in Calgary is seeking a Client Service Representative to support daily banking needs and deliver a strong client experience. The role requires flexibility to work across banking centres within travel distance and to be on-site.

You will engage clients, answer questions, and connect them with the right team members to help them reach their financial goals. A customer-first mindset and willingness to learn are essential.