Client Experience Specialist — Banking

CIBC; Saint-Georges; On-site; CAD 45,000 - 65,000; Full time

Job summary

CIBC is seeking a Client Engagement Associate in Saint-Georges to support clients in a fast-paced Banking Centre. You will assist with transactions, guide digital banking options, and connect clients with the right specialists to reach their financial goals.

On-site role with potential travel to other centres within a reasonable distance. You will help deliver a great client experience and contribute to the centre’s success as part of the Personal and Business Banking Team.

Qualifications

• Client engagement with focus on client experience and needs.
• Ability to explain banking products and services to clients.
• Flexibility to work banking centre hours, including evenings and weekends.

Responsibilities

• Help clients manage accounts and products, focusing on the client experience.
• Identify opportunities to connect clients to the right CIBC team for solutions.
• Support transactions and basic product sales while strengthening client relationships.

Skills

Client engagement

Customer experience

Digital literacy

Empathy

Interpersonal communication

Standards compliance

Transaction services

Financial products

Job description

CIBC is seeking a Client Engagement Associate in Saint-Georges to support clients in a fast-paced Banking Centre. You will assist with transactions, guide digital banking options, and connect clients with the right specialists to reach their financial goals.

On-site role with potential travel to other centres within a reasonable distance. You will help deliver a great client experience and contribute to the centre’s success as part of the Personal and Business Banking Team.