Client Engagement Specialist

CIBC; Sherbrooke; On-site; CAD 36,000 - 48,000; Full time

Job summary

CIBC in Sherbrooke seeks a Client Engagement Associate to support everyday banking needs, answer questions, and guide clients through digital options. You will assist with transactions, help sell basic products, identify referral opportunities, and strengthen client relationships while accommodating hours including evenings and weekends, and traveling between nearby banking centres.

You are digitally savvy, customer-focused, and ready to grow with a team that values trust, collaboration, and

Qualifications

• As a Client Engagement Associate, support clients with transactions and guide them through digital banking options.
• Flexibility to work banking centre hours including evenings and weekends.
• Willingness to work at multiple banking centres within a reasonable travel distance.

Responsibilities

• Assist with transactions and sales of basic banking products.
• Guide clients through digital banking options and referrals.
• Strengthen client relationships and connect clients with the right team.
• Work banking centre hours including evenings/weekends and travel to nearby centres.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Sherbrooke seeks a Client Engagement Associate to support everyday banking needs, answer questions, and guide clients through digital options. You will assist with transactions, help sell basic products, identify referral opportunities, and strengthen client relationships while accommodating hours including evenings and weekends, and traveling between nearby banking centres.

You are digitally savvy, customer-focused, and ready to grow with a team that values trust, collaboration, and