Banking Center Client Advocate

CIBC; Halifax; On-site; CAD 38,000 - 48,000; Full time

Job summary

CIBC in Halifax is seeking a Client Engagement Associate to be the first line of support in our Banking Centre. You will help clients with transactions, explain digital banking options, and connect them with the right specialists to meet their financial goals.

You’ll work in a fast-paced, relationship-focused environment, with opportunities to grow while supporting multiple banking centres within travel distance. This on-site role requires a customer-first mindset and strong communication skills.

Qualifications

• Client-facing role with focus on service quality and client needs.
• Ability to explain banking products and guide clients to appropriate solutions.
• Comfort with digital banking tools and cross-sell opportunities.

Responsibilities

• Assist with transactions and answer client questions.
• Guide clients through digital banking options and referrals to specialists.
• Support banking centre operations and contribute to client relationships.

Skills

Client engagement

Client service

Customer experience

Digital literacy

Empathy

Financial products

Interpersonal communication

Standards compliance

Transaction services

Job description

CIBC in Halifax is seeking a Client Engagement Associate to be the first line of support in our Banking Centre. You will help clients with transactions, explain digital banking options, and connect them with the right specialists to meet their financial goals.

You’ll work in a fast-paced, relationship-focused environment, with opportunities to grow while supporting multiple banking centres within travel distance. This on-site role requires a customer-first mindset and strong communication skills.