Patient Coordinator - Toronto, ON

Physioplus Health Group; Toronto; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Paid onboarding

Career development opportunities

Ongoing skills training

Health & safety protocols

Team events

Job summary

PhysioPlus Health Group in Toronto, ON is seeking a dynamic Patient Coordinator to support front-office and administrative tasks, ensuring a smooth patient journey from check-in to check-out.

The successful candidate will help optimize schedules, manage calls, book appointments, process payments, and contribute to a positive, collaborative clinic environment focused on excellent patient care.

Qualifications

• Prior work in retail (e.g. Zara, The Bay, Aldo, etc)
• Prior work in a healthcare setting (e.g. medical, physiotherapy, massage, chiro)
• Familiarity with MVA billing and Telus Portal

Responsibilities

• Make a positive and lasting impression on the patient from arrival to departure
• Optimize the appointment schedule to keep the day full with limited gaps
• Manage patient calls and inquiries with a smile
• Book appointments and handle cancellations, overcoming objections to keep appointments
• Process payments from patients after treatment
• Assist with day-to-day clinic operations
• Attend and participate in team meetings

Skills

Retail experience

Healthcare exposure

MVA billing familiarity

Job description

Do you want to join a team that has fun every day, add to your career skills, and help deliver an awesome patient experience? Then PhysioPlus Health Group is looking for you! We’re looking for a dynamic and motivated Patient Coordinator in Toronto, ON with a positive attitude to assist with a variety of front office and administrative tasks.

PhysioPlus Health Group is an established physiotherapy clinic conveniently located on the Bloor subway line with a strong reputation for delivering high quality care.

We’re offering you:

• Full time hours
• Established and stable practice
• Paid onboarding
• Career development opportunities (see below)
• Ongoing skills development training to help build your skill set
• Health & safety protocols to ensure a safe work environment
• Company sponsored team events and outings
• Fun, supportive and inclusive team that wants to help you succeed!

We believe in CAREER DEVELOPMENT!

A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional. We provide:

• Online courses and training
• Sign up for a monthly (business) challenges that will help develop your skills
• 1:1 mentorship and career development meetings to help you on your individual career
  path

Qualifications:

• Prior work in retail e.g Zara, The Bay, Aldo, etc
• Prior work in a healthcare setting (e.g. medical, physiotherapy, massage, chiro)
• Familiarity with MVA billing and Telus Portal

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage patient calls and inquiries with a smile
• Book appointments and manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Take payment from patients as they come out of the treatment room
• Assist with the smooth day-to-day operations of the clinic
• Attend and actively participate in team meetings

Preferred but NOT required:Prior work in retail e.g Zara, The Bay, Aldo, etcPrior work in a healthcare setting (e.g. medical, physiotherapy, massage, chiro)Familiarity with MVA billing and Telus Portal