Beauty Services & Client Experience Leader

Sephora USA, Inc.; Thunder Bay; In loco; CAD 55.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Product discounts

Gratis & exclusive brand events

Extended health and life insurance

Descrizione del lavoro

Sephora Canada is seeking a Client Experience & Beauty Services Manager for our Thunder Bay location to elevate client experiences and drive store performance. You will lead the Stage team and the Beauty, Skincare, and Fragrance Studio, including PSBA, with a focus on coaching, development, and delivering personalized services.

You will train new hires, oversee certifications, and ensure staff leverage technology and in-store innovations to create elevated experiences for clients.

Competenze

• Minimum of 2-4 years of management experience in beauty/retail/customer service.
• Proven track record of coaching a team to meet company expectations.
• Entrepreneurial mindset with history of generating business or executing events.
• Strong time management and leadership skills.

Mansioni

• Lead the sales floor, the Beauty Studio, and the PSBA team to deliver exceptional client service.
• Coach and develop team members through training and development sessions.
• Drive in-store events and classes to engage clients and promote services.
• Oversee Visual Merchandising and ensure floor standards and replenishment.
• Manage vendor interactions and ensure consistent brand training across staff.

Descrizione del lavoro

Sephora Canada is seeking a Client Experience & Beauty Services Manager for our Thunder Bay location to elevate client experiences and drive store performance. You will lead the Stage team and the Beauty, Skincare, and Fragrance Studio, including PSBA, with a focus on coaching, development, and delivering personalized services.

You will train new hires, oversee certifications, and ensure staff leverage technology and in-store innovations to create elevated experiences for clients.