Stage Experience Manager, Stores

Sephora; Toronto; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Product discounts

Gratis & exclusive brand events

Extended health insurance

Paid time off

Training & development opportunities

Job summary

Sephora Canada is seeking a Client Experience Manager to lead the Stage of the sales floor, drive coaching and development, and elevate the client experience. You will manage a team of Stage Experience Leads and Beauty Advisors, training them on Sephora's selling model to exceed store goals.

The role emphasizes leadership, people development, and hands-on involvement in events, merchandising, and vendor training, with an on-site schedule and evening/weekend availability.

Qualifications

• Minimum 2–4 years of management experience in beauty/retail/customer service.
• Metrics-driven with proven track record of coaching a team to meet goals.
• Ability to stay composed and have difficult conversations when needed.
• Proven ability to build high-performing teams and identify in-store talent.
• Excellent verbal/written communication; proficient with Windows, Word, and Excel.

Responsibilities

• Training & Development: execute training for all new and existing Beauty Advisors; conduct orientation & selling model sessions.
• Respond promptly to client feedback via Medallia, service hotline, or direct interactions; serve as Client Experience Lead in-store.
• Manage all in-store events with the Beauty Services team; ensure events are planned and staffed to maximize learning and sales.
• Assist Operations with Visual Merchandising; maintain clean sales floor and replenish inventory as needed.
• Engage with store brands and vendors; train and coach teams on products and provide feedback on training effectiveness.

Skills

Team management

Coaching

Training & development

Customer experience

Communication

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 298401 Store Name/Number: ON-Yorkdale (0502) Address: 3401 Dufferin Street, Space # CRU 233, North York, ON M6A 3A1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy

As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our \"Stage\". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora's selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

What you'll be doing as a Client Experience Manager at Sephora –

• Training & Development. Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.


• Passionate about Clients. Respond promptly to all client feedback, addressing issues and comments from Sephora's client feedback tool (Medallia), the service hotline, or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.


• Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.


• Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.


• Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.

We'd love to hear from you if –

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.


• You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.


• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.


• You have proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.


• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

Location, Availability, and Physical Requirements-

• On-site: You will work at the location specified in the job posting.


• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.


• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora's Total Rewards-

• The Compensation. Sephora's pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.


• The Perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.


• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.


• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.