Stage Experience Manager, Stores

Sephora USA, Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Sephora Canada is seeking a Client Experience Manager to oversee the sales floor, or Stage, focusing on coaching and development to drive performance while prioritizing the client experience.

You will lead Stage Experience Leads and Beauty Advisors, training them to use Sephora's selling model and striving to exceed store goals.

Qualifications

• Coaching and development of team to improve performance.
• Leading a team of Stage Experience Leads and Beauty Advisors.
• Training the team to effectively use Sephora's selling model.

Responsibilities

• Oversee the success of the sales floor, the 'Stage', and coach for client experience.
• Develop and mentor Stage Experience Leads and Beauty Advisors to meet goals.
• Collaborate with Store Director and other managers to drive store performance.

Skills

Coaching

Team leadership

Customer experience

Sales floor training

Job description

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297627
Store Name/Number: ON-Eaton Centre (0500)
Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the Client Experience Manager at Sephora, you will oversee the success of our sales floor, or as we call it, our "Stage". This role focuses on coaching and development, driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors, you will directly influence store performance by training your team to effectively utilize Sephora's selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.