Client Experience Advocate - Banking

CIBC; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

CIBC Edmonton-Parkdale is seeking a Client Engagement Associate to support clients with day-to-day banking needs and connect them with the right specialists. You’ll contribute to meaningful experiences, On-site role, and adaptability to work across multiple centres within travel distance.

You’ll engage with clients, solve problems, and learn digital banking tools to enhance service, while upholding our values and commitment to clients.

Qualifications

• Experience delivering high-quality client service in a financial setting is preferred.
• Ability to learn and use banking apps and digital tools to assist clients.
• Strong communication and active listening to identify client needs.

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Answer questions, assist with transactions, and support other team members as needed.

Skills

Client service

Communication

Digital literacy

Empathy

Interpersonal skills

Financial products

Problem solving

Job description

CIBC Edmonton-Parkdale is seeking a Client Engagement Associate to support clients with day-to-day banking needs and connect them with the right specialists. You’ll contribute to meaningful experiences, On-site role, and adaptability to work across multiple centres within travel distance.

You’ll engage with clients, solve problems, and learn digital banking tools to enhance service, while upholding our values and commitment to clients.