Banking Center Client Advocate – Flexible, Impactful Service

CIBC US; Victoria; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC in Victoria, BC is looking for a Client Service Representative to support day-to-day banking needs and help clients achieve their financial goals. You’ll be the first line of support, handling questions and transactions while connecting clients with the right team members.

You’ll engage with clients to deliver a great experience, encourage mobile banking use, and collaborate across teams to drive client success. On-site role with flexible hours including evenings/weekends.

Qualifications

• Client engagement to help clients manage accounts and products.
• Problem solving and ownership of client issues.
• Proficiency with mobile banking applications and digital tools.

Responsibilities

• Assist clients with transactions and questions in a fast-paced banking center.
• Connect clients with the right team members to help them reach their goals.
• Promote and guide clients in using our mobile banking applications.

Skills

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

CIBC in Victoria, BC is looking for a Client Service Representative to support day-to-day banking needs and help clients achieve their financial goals. You’ll be the first line of support, handling questions and transactions while connecting clients with the right team members.

You’ll engage with clients to deliver a great experience, encourage mobile banking use, and collaborate across teams to drive client success. On-site role with flexible hours including evenings/weekends.