Client Experience Advisor

RBC; Fort St. John; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Total rewards program

Bonuses

Flexible benefits

Career advancement opportunities

World-class sales training

Job summary

RBC in Fort St. John is seeking a client-focused banking professional to enhance everyday banking experiences and drive client satisfaction. You will act as an RBC ambassador, guiding clients through digital banking, onboarding new clients, and referring complex opportunities to specialists.

Join a collaborative, high-performing team within RBC's Personal & Commercial Banking platform. This role emphasizes relationship-building, sales acumen, and delivering trusted financial guidance in a

Qualifications

• Demonstrated passion for putting clients first in a hands-on, target-driven sales environment.
• Problem-solving and people skills with ability to build relationships and proactively connect with clients.
• Flexibility, eagerness to learn, strong ethics, and ambition for success.
• Digital literacy across devices (smartphones, tablets, laptops, etc.).
• Must be able to work all business hours.

Responsibilities

• Proactively engage with clients in-branch and community, uncovering banking needs, providing help and advice, and identifying sales and referral opportunities.
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
• Respond to client-initiated contact, assisting with a full range of financial transactions.
• Actively listen and engage clients to understand their individual needs.
• Proactively take ownership of resolving and preventing client banking problems.
• Cultivate and maintain relationships with partners to maximize business opportunities and referrals.

Skills

Client-centric mindset

Problem-solving

People skills

Adaptability

Digital literacy

Work hours flexibility

Job description

RBC in Fort St. John is seeking a client-focused banking professional to enhance everyday banking experiences and drive client satisfaction. You will act as an RBC ambassador, guiding clients through digital banking, onboarding new clients, and referring complex opportunities to specialists.

Join a collaborative, high-performing team within RBC's Personal & Commercial Banking platform. This role emphasizes relationship-building, sales acumen, and delivering trusted financial guidance in a