Client Experience Advisor — Banking & Digital Tools

RBC; San Juan de Terranova; On-site; CAD 25,000 - 40,000; Part time

Benefits offered by this job

Total Rewards Program

Career advancement

Sales training

Team support

Job summary

RBC in St. John’s, Canada, is seeking a part-time trainee to engage clients, demonstrate digital banking, and onboard new customers. You will refer complex opportunities to specialists to help clients achieve their goals while delivering meaningful experiences.

The role focuses on client education, leveraging technology to enhance the experience, handling inquiries, and building strong relationships with RBC partners for referrals. This is a great entry point to grow within the bank.

Qualifications

• Passion for putting clients first and succeeding in a target-driven sales environment.
• Strong problem-solving and relationship-building skills.
• Digital literacy across devices and flexibility to work all business hours.

Responsibilities

• Proactively engage with clients in-branch and in the community, uncovering banking needs and referrals.
• Focus on client education, demonstrating technology to deliver a memorable experience and drive sales.
• Respond to client-initiated inquiries and assist with a full range of transactions.
• Actively listen to understand client needs and resolve issues.
• Take ownership of resolving banking problems and maintaining relationships with partners.
• Cultivate relationships to maximize business opportunities and referrals.

Skills

Client engagement

Problem-solving

Digital literacy

Relationship building

Sales oriented

Communication

Adaptability

Team collaboration

Job description

RBC in St. John’s, Canada, is seeking a part-time trainee to engage clients, demonstrate digital banking, and onboard new customers. You will refer complex opportunities to specialists to help clients achieve their goals while delivering meaningful experiences.

The role focuses on client education, leveraging technology to enhance the experience, handling inquiries, and building strong relationships with RBC partners for referrals. This is a great entry point to grow within the bank.