Client Engagement Manager, Life Sciences

ODAIA; Remote; CAD 120,000 - 130,000; Full time

Job summary

A leading AI solutions provider is seeking a Business Acceleration Partner to enhance customer engagement from kickoff to renewal. This role is crucial for aiding customers in leveraging the ODAIA platform for predictive analytics and informed decision-making. Candidates should have 4+ years of related experience, strong project management capabilities, and excellent communication skills. The position is remote-first with a competitive salary range of CAD 120,000 to CAD 130,000, and offers benefits including flexible time off and stock options.

Benefits

Medical & dental benefits

Flexible working hours

Stock option grants

Flexible time off policies

Qualifications

• Experience in a start-up or technology/SaaS environment.
• Familiarity with the Pharmaceutical, Life Sciences or Healthcare sectors.
• Proven experience managing complex projects.

Responsibilities

• Lead the customer experience from onboarding to renewal.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Drive business analytics and reporting to showcase ROI.

Skills

Project management

Data analysis

Customer relationship management

Communication skills

Problem-solving

Education

4+ years in related field

Job description

Overview

ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's SaaS platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster.

ODAIAns (what we call ourselves) are inspired to reinvent how the industry leverages data. We are passionate about solving complex commercial problems with human-centric AI solutions, ensuring that simplicity and sophistication are scalable for every user.

What’s on offer

Reporting to the Senior Director, Business Acceleration the primary role of the Business Acceleration Partner is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey. The Business Acceleration Partner is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform.

What you will do

• Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings
• Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy
• Collaborate to elicit high-level requirements, capture business and end user needs
• Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements
• Identify project risks and communicate according to project governance
• Understand the customer structure, stakeholders and needs and build relationships across levels
• Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty
• Ask questions and perform independent research to understand the customer, their brands and their challenges
• Drive organizational and process change management within customers deploying ODAIA
• Ensure customers are successfully onboarded to the platform encompassing: Sales Handoff, onboarding plan set up, overall kick off planning , Discovery & customer Education
• Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
• Complete quarterly reviews with customers, understand how to maximize benefits of platform usage and product offerings within the Pharmaceutical, Life Sciences or Healthcare sectors
• Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy
• Work closely with the Engineering, Customer Success, Sales and Product teams
• Ensure that data is managed / analyzed in compliance with applicable quality, regulatory and cybersecurity requirements
• Some travel to customer sites or industry events is expected, based on the business needs

What you bring

• 4+ years working in a similar position in a start-up and / or technology / SaaS environment
• Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors
• Experience leading large, complex projects with multiple stakeholders and partners
• Ability to build relationships and become a trusted advisor for your customers
• A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence
• An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes
• Attention to detail, taking the time to understand the customer’s needs and challenges
• Drive to continually improve your knowledge of new technologies and industry standards to develop of simple, yet effective solutions
• Ability to understand business needs and develop consistent, clear analysis and report potential issues
• Accountable, proactive and agile
• Action orientated with the ability to work quickly and efficiently in a fast-paced environment
• Collaborative, results oriented self-starter that is able to find opportunity in challenge
• Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity
• Has exceptional communication skills, understand how to influence to both technical and non-technical teams
• Grand vision, low ego, and able to make a big impact

What we offer

• A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together
• Medical & dental benefits - with immediate enrollment for full-time, permanent employees
• Flexible working hours, focusing on what we achieve and not the number of hours we clock
• Flexible time off policies
• Stock option grants

Location

ODAIA is a remote first organization, with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto and walking distance from Union Station.

Employment verification

Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.

Job process & interview disclosure

ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S.

We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws.

The anticipated base salary for this position ranges from $120,000 to $130,000 CAD.

This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidate’s unique skill set, specialized experience, certifications and other relevant considerations. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above.

Position Status: Please note that this is a newly created position and not related to an existing position vacancy or departure.

Diversity, Equity & Inclusion

ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances.

Accommodations and accessibility

Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at [e-mail].