AI Trainer - Remote

YO AI Labs; Edmonton; Remote; CAD 88,000 - 118,000; Full time

Job summary

Desjardins Insurance is seeking a Customer Service Representative to join their agent team on a remote, full-time basis. You will drive value-based conversations, grow the business, and deliver a remarkable customer experience.

Responsibilities include lead development, appointment scheduling, needs discovery, and promoting suitable insurance products and services while meeting marketing goals and maintaining high service standards.

Qualifications

• Sales experience preferred.
• Strong interpersonal and communication skills.
• Proactive problem solving and customer focus.
• Ability to multi-task and manage time effectively.
• Able to present to potential customers and explain options.

Responsibilities

• Develop leads, schedule appointments, identify customer needs and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims and billing.
• Collaborate with the agent to establish and meet marketing goals.

Skills

Sales experience

Interpersonal skills

Communication skills

Problem solving

Multi-tasking

Presentation skills

P&C license

LLQP

Job description

Customer Service Representative - Desjardins Insurance Agent Team Member

Location: Remote

Type: Full Time

Salary: CA$75.00 hourly

Position Overview: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• Property & Casualty license (General Level 1 preferred/must be able to obtain)
• LLQP (preferred/must be able to obtain)

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.