Client Advisor - Oakridge Shopping Centre

brobstongroup.com - Jobboard; Vancouver; On-site; CAD 42,000 - 56,000; Full time

Job summary

The Client Advisor at brobstongroup.com - Jobboard is the primary contact for luxury retail clients, delivering personalised service to drive sales and build long-term relationships. Based at the Vancouver Oakridge Shopping Centre, you provide expert product knowledge and styling advice while maintaining brand standards and store presentation.

You will greet clients, recommend tailored looks, upsell and cross-sell to hit targets, build a client book, schedule appointments and events, process

Qualifications

• Previous experience in luxury retail, high-end fashion, jewelry, watches, or related lifestyle brands.
• Excellent interpersonal and storytelling abilities to engage and advise clients.
• Proven sales orientation with the ability to meet and exceed targets.
• Customer-centric mindset, cultural awareness, and strong teamwork skills.
• Multilingual abilities are advantageous.

Responsibilities

• Greet and assist clients with a professional, personalized approach to create a luxury shopping experience.
• Provide expert product knowledge and styling recommendations tailored to client needs.
• Drive sales through upselling, cross-selling, and achieving individual targets.
• Build and maintain a client book, conducting follow-ups and organizing appointments and events.
• Process transactions, manage POS operations, support inventory replenishment, and assist with visual merchandising.

Skills

Luxury retail

Storytelling

Sales orientation

Customer-centric

Multilingual (adv)

Job description

Summary

The Client Advisor is the primary point of contact for clients, delivering exceptional, personalized service to drive sales and build long-term relationships. Based at the Vancouver Oakridge Shopping Centre, the role provides expert product knowledge and styling advice while maintaining the brand’s standards and store presentation.

Responsibilities

• Greet and assist clients with a professional, personalized approach to create a luxury shopping experience.
• Provide expert product knowledge and styling recommendations tailored to client needs.
• Drive sales through upselling, cross-selling, and achieving individual targets.
• Build and maintain a client book, conducting follow-ups and organizing appointments and events.
• Process transactions, manage POS operations, support inventory replenishment, and assist with visual merchandising.

Requirements

• Previous experience in luxury retail, high‑end fashion, jewelry, watches, or related lifestyle brands.
• Excellent interpersonal and storytelling abilities to engage and advise clients.
• Proven sales orientation with the ability to meet and exceed targets.
• Customer‑centric mindset, cultural awareness, and strong teamwork skills.
• Multilingual abilities are advantageous.